Address: 387 Ashton Rd, Oldham, OL8 2NA, United Kingdom
Phone: +441616245060
Rating: 4.7
based on 148 reviews.
Customer Service
Pros:
"The garage offers excellent customer service with very good prices, and outstanding workmanship."
"The staff treats you and your vehicle like it’s their own, Great professional and friendly shop."
"Amazing customer service, couldn't do enough for me, very friendly and eager to help."
"Marie and Danny contacted me to explain the faults found thoroughly and nothing was too much of a bother for them; so so helpful!"
"Great customer service from the get-go; I emailed to book a service in, as well as having a few other unrelated questions for another car, to get a call back where everything was answered and sorted in no time."
"A special shout out to Chris & Also Ryan for their amazing help & great customer service."
"Staff were helpful, polite and informative they didn’t speak to me like I was an idiot, from booking the car in to collecting it later."
Cons:
"Seems to have lost the customer service personal touch."
"Booked my car in for a full service last week was quoted 280 pound... the price has gone up by 80 pound extra so how much is the special engine oil they couldn't even give the price for it separately because they didn't even know them slef. Bad customer service"
"Spoke to Ryan today who cut the phone off whilst I was speaking to him which was not at all a nice thing to do."
"Eventually I payed them £70 and the air condition of my car still the same faulty. Omg very disappointing,rude and that wasn't fair. Very bad experience."
"Found it hard to get through on phone system."
"Don't know if the mechanics are any good and they probably are but unfortunately the typical egotistical woman receptionist stopped a customer from returning."
"I rang the volkmaster and explained there was traffic ok to come or rebook she said OK you on the way no problem when I reach the garage she said you are late."
Quality of Work
Pros:
"You did a fantastic job on my Audi A6 that had a terrible noise coming from the drivers side wheel."
"They recently done a full clutch kit and dmf on Seat, all is good, regular updates via phone to let me know what's happening/where they're upto."
"Volksmaster did a fantastic job on my Passat Estate."
"Nathan and the team at Volksmaster Van Centre provided an outstanding service that matches what you would normally expect at main dealers, but at half the price."
"Booked in in less than a week for a S-tronic gearbox service and braking fault message on my 2017 A5, really helpful gave updates on parts and the car was back the following day fixed washed and hovered."
"The technicians did an amazing job."
"I have had my clutch, water pump and cooling system replaced by them as well as a 4WD repair and I am very happy with all of the work."
Cons:
"Had my car in Audi last monday to be told my rear brake discs would need changing as they was badly corroded, they quoted me £400, no thanks way over priced."
"Booked in for service and mot. Was told needed new brake pads and replace indicator bulb for mot pass. Car has less than 20000 miles on it but insisted the pads and discs needed changing."
"Charged £65 for diagnostics which failed to diagnose anything when I problemwoth the handbrake."
"So then they used guess work and replaced a few bits. £300 later nothing was any different, and the fault was still there."
"After my experience at volksmaster it was certainly not worth the additional repair costs, hassle or time to use these people for even the most basic of garage services."
"Then was told they need to investigate why the indicator bulb in the wing mirror was not working and was charged 30 mins labour, over 40 quid including vat, to replace the bulb. Seems a bit excessive."
"Very very bad. I went there to fix my air condition problem... But after two days air condition of my car gone bad again same as before."
Value for Money
Pros:
"In addition to their great standard of work at reasonable prices I have always found VM great people to deal with."
"On the more expensive side? Maybe. But do you get what you pay for? Most definitely, with a lengthy warranty for peace of mind."
"Volksmaster very kindly said they would fit the pads and the rear discs for £99 including VAT, i bought the parts for less than £100 and they fitted them 4 days later without any hassle."
"Received 15% discount to my original overall cost, competitive prices for additional work where Audi would require a second mortgage always willing to advise with anything."
"The job was completed quickly and successfully at a very reasonable cost."
"During the repair process I was kept informed of progress and given a price to complete the work, which I thought was very reasonable."
"They give honest advice and even suggest cheaper alternatives. Not a place that rips you off!"
Cons:
"Had my car in Audi last monday to be told my rear brake discs would need changing as they was badly corroded, they quoted me £400, no thanks way over priced."
"Booked my car in for a full service last week was quoted 280 pound... the price has gone up by 80 pound extra so how much is the special engine oil they couldn't even give the price for it separately because they didn't even know them slef. Bad customer service"
"Eventually I payed them £70 and the air condition of my car still the same faulty. Omg very disappointing,rude and that wasn't fair. Very bad experience."
"Then was told they need to investigate why the indicator bulb in the wing mirror was not working and was charged 30 mins labour, over 40 quid including vat, to replace the bulb. Seems a bit excessive."
"I was told when booking it was an hour to diagnose and it costs 60 quid. Came in today and it now costs 80 quid."
"So then they used guess work and replaced a few bits. £300 later nothing was any different, and the fault was still there."
"I rang the volkmaster and explained there was traffic ok to come or rebook she said OK you on the way no problem when I reach the garage she said you are late."
Professionalism
Pros:
"The best specialist mechanics around! No nonsense, knowledgeable, reliable and keep you up to date on any work being done on your car."
"I trust the staff at Volksmaster to do a great job on time and to charge a fair price."
"Ryan and the team are professional and knowledgable, they provide great customer service and all the work is carried out to a high standard."
"I was extremely impressed with the professionalism of the staff at Volkmaster."
"Volksmaster accurately identified the cause during their first examination of the vehicle."
"I wouldn't hesitate to recommend these guys. Professional and honest."
"The staff was very competent, honest, friendly, professional, very helpful."
Cons:
"Seems to have lost the customer service personal touch."
"Spoke to Ryan today who cut the phone off whilst I was speaking to him which was not at all a nice thing to do."
"Eventually I payed them £70 and the air condition of my car still the same faulty. Omg very disappointing,rude and that wasn't fair. Very bad experience."
"Don't know if the mechanics are any good and they probably are but unfortunately the typical egotistical woman receptionist stopped a customer from returning."
"After my experience at volksmaster it was certainly not worth the additional repair costs, hassle or time to use these people for even the most basic of garage services."
"Mechanic.not explained to him just makes money.waste of money and time."
"I rang the volkmaster and explained there was traffic ok to come or rebook she said OK you on the way no problem when I reach the garage she said you are late."