IN'n'OUT Autocentres Reviews Summary

Customer Service

Pros:

• "Fantastic service from two really great blokes, for which I am very grateful!"
• "Syd was extremely helpful by asking the right questions and directing me towards their green service and MOT package."
• "Syd and his fantastic knowledge and assistance he always gives."
• "Sid the site manager and his team went above and beyond to sort my car."
• "Sid's customer service was brilliant."
• "The staff are very friendly and knowledgable."
• "Fantastic service from start to finish, Syd carried out a rear brake disc and pad change."
• "Very friendly, nice sitting area with hot drinks and Sid's customer service was brilliant."

Cons:

• "If I could give 0 stars I would! Appalling service and absolutely overpriced."
• "They weren't interested and when they did finally take a look at it another week later, of course, they told me it's fine."
• "Very disappointed for my first time using this place only used it because they are which approved."
• "I will never use this company again, there only interested in making a profit."
• "Avoid. Use your local family run garages instead."
• "Will never go back and will tell people not to bother."
• "You will just be taken advantage of and made to pay for all these imaginary repairs/extras costing thousands just to pass your MOT."
• "I was charged £491 for a starter motor for a Kia Soul."

Pricing and Cost

Pros:

• "By being able to get this rectified immediately, this has saved me so much time and money going forwards."
• "I've been going here for about 5 years for MOTs, tyres etc. and they're always efficient and prices are fair."
• "Another straightforward MOT...from initial booking to completion - absolutely NO problems, snags or hitches."
• "I will be returning here for any future maintenance. Top work"
• "If you need work, I would most definitely recommend visiting this branch."
• "I've taken my 2018 van with 32k milage for Mot in Wigan branch 9 of June."
• "Excellent service with the team. Missed my slot due to family circumstances but fitted me in the next day."
• "Great banter with the boss and they also know their stuff."

Cons:

• "We had an MOT and was charged over £1200 in work for 3 tyres and the arm and ball joints on the front."
• "Only ever used once, stung for over £600 for 'work' that needed doing."
• "I asked them to repair it and they wanted £382 and that's with a 10% good will gesture."
• "The quote for the repairs - £255.67 for discs and pads fitted and £318.16 for rear axle bushes."
• "I was charged £491 for a starter motor for a Kia Soul."
• "These guys tried to charge me £190 per bush (£380) for the spring arms on the rear."
• "My girlfriend went for an mot on the 16th of August on her own and it was the first time that she had had it done and didn’t really know what she was doing."
• "The staff there took advantage of this and failed her mot and tried to charge her £600."