Address: Castle St, Taunton, TA1 4AS, United Kingdom
Phone: +441823325208
Rating: 4.5
based on 124 reviews.
Customer Service
Pros:
"The Staff are really friendly and informative of the work they're doing, which is why I've always returned."
"Staff there are very friendly and professional."
"The workers who have served have always been friendly and helpful."
"Always remember us by name. They are super professional."
"The staff at the Taunton centre were very friendly, helpful and knowledgeable."
"Friendly staff and my car was ready within the time frame specified."
"Great guys, super friendly, very knowledgeable and helpful, gave me some useful advice on a related issue."
Cons:
"So they either lie they have done the major service or they just couldn't be bothered to provide the service i paid for."
"The attitude of the tester in the way he carried out the test banging equipment down throwing items around made it very clear that he was not happy being watched."
"Not sure they knew what they were looking for."
"Booked for mot and full service. Not even reset the service lights. Request them to change two of the faulty bulbs were not changed. Not satisfied with the staff attitude."
"The man I dealt with clearly was having a bad day as abrupt and grumpy."
"The one staff member that i dealt with had never heard of customer service i assume, or he really hates his job/life, who knows?"
"I was appalled by the rude and patronising manner in which Jaime spoke to me."
Pricing
Pros:
"The price is very good."
"Really good price for an MOT and major service."
"Well priced MOT at £29.99 (usually £55) although a bit pricey for MOT failure work so shop around if your car fails the test and work is needed."
"Halfords charge for an MOT is less than most so good value too."
"I got a free MOT when I purchased an item from Halfords (only £4.99)."
Cons:
"Had MOT and a service carried out. Quite expensive already before a dubious additional charge of £60 plus was levied for a fault."
"Tried ripping me off for middle and rear exhaust while doing my MOT, quoting over £300."
"I must admit, the disparity in pricing between Halfords and the independent garage was quite surprising."
"Little pricey but fitted me in a short notice over bank holiday."
"Their products are rather expensive compared to what I've seen elsewhere."
"Had to pay £80 for bulb replacement of working indicator lights which were apparently the wrong colour."
"Avoid this place they will try and rip you off with not needed work."
Professionalism
Pros:
"Quick service / MOT, kept me informed and even when a light could not be switched out they offered to look at it over the coming week - and they did - with no charge and no hassle. Thank you."
"Very helpful in re-booking me at a garage that accepts long-wheel base vehicles such as my Nissan Navara."
"Convenient location, really hardworking team who are always professional and welcoming."
"The service seems to be very efficient and quick."
"Ran me through where my car had failed its MOT and prevented unnecessary work being completed."
"Excellent service. Quick to undertake the work, no hard upselling or erroneous work being carried out either."
"Great service from these guys at Castle St Autocentre, Taunton. Polite and respectful, upfront and honest."
Cons:
"Car left unlocked in open car park for days!"
"The damage had been caused where it had been jacked up incorrectly resulting in a sill dent."
"Waste of time me even going. They post online that they do a free cam belt check so I drove all the way there to be told they can't check a cam belt."
"Very disappointed. Booked my vehicle in for a full service. Less than 6 months later the car broke down."
"Really not happy with the service I received this time. Sent me a message when I was already in car park to say my service had been cancelled!!!!!."
"They tried to cancel my appointment whilst I was driving to it then failed the car because it didn’t have headlight washers."
"When I work for this garage some of the staff used to smoke weed at the back of the garage."
Convenience
Pros:
"Helfords auto center are a very welcoming business and mot my car promptly."
"They booked me in within a day of me calling."
"Parking area is a little tight, but conveniently placed in town."
"Booking on line is quick and easy."
"Seamless booking. MOT conducted on time & to schedule."
"They are also really easy to book in with and stick to their timings religiously - I've never experienced a delay."
Cons:
"The area is exposed and aligned to all exhaust fumes coming off the vehicle during the test."
"The car was originally booked in for 8.30 am... got the car back at 1pm."
"The only downside is that it is so popular that you have to book well in advance."
"Booked in to have battery changed... 2 hours to change battery, not quite what I was expecting."
"Also, the MOT actually took over 2 hours, but that because nobody bothered to contact me that its ready, which forced me to lose a day’s work."
"Mot cancelled due to staff sickness. No refund received as of yet."
"This was the first and last time I shall use this venue."