Address: 239 Old Brompton Rd, London, SW5 9HP, United Kingdom
Phone: +442037282000
Rating: 4.5
based on 167 reviews.
Customer Service
Pros:
"Foxtons team was extremely professional and helpful throughout the process of selling my flat."
"Great communication and made sure to follow up with me on all of the many items we needed to get the process done."
"With quick response times and great communication skills, he made this process very easy and stress free."
"I really appreciate the help of Archie and Thomas. Whenever there was an issue, they were there to help me - they were always ready to answer my email and phone within hours."
"Jack's attention to detail was commendable, as he made sure to address any questions or concerns we had, leaving no stone unturned."
"He was always available to answer my questions, address any concerns, and provide valuable advice."
"We received excellent customer service from our agent Jorge. He was incredibly helpful and patient - even outside office hours."
Cons:
"Extremely rude and unprofessional never again will I deal with Foxtons."
"We had made several attempts to contact the agency to seek clarification and resolution, but our emails remained unanswered."
"Terrible at responding, always sent the wrong or incompetent tradespeoples."
"I had an issue with the branch manager (Sophie) being unprofessional and rude."
"I tried to visit a flat with Foxtons, but it seems they have no focus on clients at all and no flexibility."
"The two ladies at Foxtons Earls Court are absolutely dreadful. Never picking up the phone and answering their emails."
"It's also a huge pain to try to contact the property managers. They will ghost your emails and if you try to call, they'll always be busy and say they'll call you back but never do."
Agent Performance
Pros:
"Jorge is incredible!"
"She is helpful and mindful helped me a lot, it was really a very good experience."
"I had a great experience with Charlie who was extremely helpful in the process of my property search as a buyer."
"Not only did she immediately engage with my requirements and desired specification for a property, but she went out of her way to send me a number of options the next morning."
"Jack Cuthbert was a dream to work with and listened to all my requirements for my flat."
"Jorge was amazing. I was so frustrated to find an apartment in such short notice during the pandemic. Jorge found us the best flat at the best location, sent me a detailed video and finished all the paperwork just in 3 days."
"She is very responsive and got me in to see a range of brilliant properties really quickly."
Cons:
"The lack of empathy and the general disregard for the customer is incredibly shocking."
"Try to avoid Foxtons and these big companies as much as possible. It may be enticing, since they have the largest portfolio of houses, but don't let that distract you from the fact that they will try to rip you off from every penny that you have."
"Foxtons do not manage any property at all."
"There has been so many issues with the property which has been ignored and not looked at."
"Foxton's seem to be more or less the most expensive agents around."
"Our experience with this estate agency has been overwhelmingly negative... recent obligations have kept me occupied, preventing me from incurring further losses by dealing with this agency."
"Foxtons is running a scam. They will retain outrageous cleaning fees (200£ +) against your deposit, regardless of the state of the apartment when you give the keys back."
Property Management
Pros:
"Great experience selling my London flat through Foxtons. Fleur and the team were energetic, responsive and very flexible in supporting the sale and getting it over the line."
"Really helpful conducting a tenant search then onboarding."
"He was very helpful in finding us a good property, handling the negotiation and arranging our completion with the other members of our chain."
"Every step of the way, she was there to promptly answer all our questions and to competently guide us through the complex process of finding the perfect apartment."
"Fleur of Foxtons did an invaluable job of liaising with the vendor, vendor's solicitors, management agent, and the buyer, to facilitate the purchase of a property."
"He gave fair and honest information about the different flats which was so helpful as I’m in the North of Scotland not London!"
"She really took the time to understand what we were looking for and was so flexible in showing us many apartments throughout the process."
Cons:
"It took them absolutely ages to fix many of these issues. The entryphone especially took just under 1 year for them to fix, which was particularly frustrating as we didn't know when someone was buzzing."
"They have still managed to increase the rent even though nothing gets resolved."
"House had a serious cockroach problem when i moved in."
"We were living in the flat whilst it was listed and they let themselves in unannounced."
"Eventually got out of my lease but they kept my fees and moved someone else in immediately, clearly without first fixing the problem."
"The shower didn’t work properly for weeks on end and we received no compensation and Foxton’s suggestion was to not shower."
"I am appalled by the lack of effort how Foxtons Earls Court can take care of a property."