Address: 76 Eden St, Kingston upon Thames, KT1 1DJ, United Kingdom
Phone: +442085498342
Rating: 4.3
based on 162 reviews.
Customer Service
Pros:
"The staff are excellent, I feel like the customers feel they are so entitled to receiving refunds/exchanges without receipts, they put a lot of pressure on the supervisors."
"Staff are really friendly and helpful."
"Staff are cheerful and helpful."
"Staff are friendly and helpful."
"I would like to say thank you to Nerrissa in Kingston Primark for helping me when I was really at a loss about interview clothing!"
"I have seen an Improvement in your Customer Service at the Till."
"I went in for a refund for an item I thought I needed. The ladies at the desk were welcoming and very friendly."
Cons:
"Disgusting customer service. A male working was borderline harassing me in a pervy way and when I approached him about it he acted as if he was just giving good customer service."
"Terrible attitude from most staff to customers."
"Very poor customer service."
"Very unpleasant staff, stock is never refilled missing sizes and products."
"Unhelpful staff. Overly strict exchange policy."
"The queue is terrible and not much workers if you need any kind of Assistants."
"Massive place with lots of choice, however staff need customer service training as they have no idea how to assist with basic requests."
Store Layout & Facilities
Pros:
"Since the kingston branch has reopened it is now alot more spacious with a cleaner feel that helps the shopping experience."
"The Fitting rooms are amazingly spacious, with great fitted curtains and 2 mirrors."
"Nice shopping experience with good social distancing measures, the layout of the store may actually be better now."
"4 floors with everything you could possibly want."
"The shop floors were tidy, and the layout was clearly spaced."
"This is great store. 4 floors with women, men, kids and home."
"Great spacious modern store with items at great prices."
Cons:
"Leave your dignity at the door you wont need it in here."
"Always very busy with long queues at checkout."
"The queue is terrible and not much workers if you need any kind of Assistants."
"Changing room closed although plenty of staff 'talking' needed to go back to entrance as no shopping bags anywhere on other floors."
"Complete farce if you’re a bloke. Men’s is on -1 and the changing rooms are always closed."
"Tidy compared to a lot of stores but very hard to navigate and there isn't a huge staff presence on the shop floor making it difficult at times to find whatever you need."
"Staff helpful and pleasant, but the shop has a horrible layout, only one lift functioning."
Product Range & Quality
Pros:
"One of the best place to shopping lots collections and low price's."
"Primark have upped their game on Home ware !!!!!! Lots of beautiful items at amazing value."
"It's a very big Primark with a good selection of homeware, had some good stuff for Christmas and overall a lot selection of clothing."
"Ladies have fantastic Wears with variety of Colours to choose from."
"A great place to buy fashionable clothes but at a cheap price."
"Primark is a great store if your looking for some bargain clothes they even have a decent range of disney clothes that seem to be made with real quality."
"Such a fantastic range of clothes, accessories and home ware."
Cons:
"Very cheap, value is terrible."
"Do not buy anything with an edge (e.g. some of the many hangers they are selling front of the tills) or they will rip through the paper bag given."
"Very surprised that the only cash desk open on a very busy Friday afternoon was on the middle floor."
"No stock on mens cargo trousers ask who I believe to be a manager well I might have spoken to myself then her being rude not the word just did not care if they made a sale or not."
"The shop itself is lovely with a colourful range of stock but being in a hurry we chose half a dozen items only to find out later that the sizes on the hangers didn't match the sizes on the clothes."
"No customer toilets unfortunately."
"Clothing is suitable for the younger generation hence only one star."
Additional Services
Pros:
"Recently they’ve opened a cafe inside!! :)) it’s Crepe and roll ! Very interesting."
"They have self check out and most importantly they have cafe inside to have coffee and snacks after the shopping."
"And if you feel the need to stop for a bit while shopping, you may want to sit down at the coffee shop inside the store and catch your breath."
"New till system brilliant...always one step ahead Primark."
"Self checkout on the 2nd floor is a godsend though."
"It was great to see a store open until this late compared to many others that closed a lot sooner."
"They have a cafe in there, which I think is great."
Cons:
"Everything is really packed in and quite hard to get around the the buggy but primark is always like that."
"Plus it’s about time you introduced self service tills. My only concern about this is the amount of revenue you will loose."
"Lifts located at the back of the store for people with buggies or wheelchairs."
"I would give zero if I could. The supervisor of 1st floor who was called Bernada or something was extremely rude."
"Was in store today and there was a big broken mirror my little girl walked passed and sliced her finger open... was greeted buy a rude person on the till."
"Big selection of clothing etc. All very cheap so don't expect the buttons to stay on for more than a week."
"Such a great range of products from clothes for all the family to household goods and much cheaper than anywhere else."