Primark Reviews Summary

Customer Service

Pros:

• "I have found staff to be friendly and helpful when I need assistance."
• "The staff are generally very friendly and there is always loads of tills open so the queues move very quickly thankfully."
• "Staff are friendly. Prices are cheap."
• "Customer service is brilliant never a long wait at the tills, the staff always pleasant."
• "The staff are pleasant and always helpful which makes me a happy shopper."
• "Excellent services by the attendants."
• "The staff are amazing."

Cons:

• "I was disappointed with the customer service I received from Anzhoulika (or something like that) at your store today."
• "Poor services long queues at the tills all the upstairs tills were closed."
• "Always completely over run. Ques often very long and hardly any staff on tills."
• "The store is good however went there and checkout queue times was very long and staff were not very friendly."
• "Horrible rude and disrespectful staff."
• "The checkout line was just ridiculously long and the management was more bothered about staff members wondering around doing nothing... (witnessed) poor management."
• "Why do your staff not speak or understand English? Terrible customer service."

Store Layout & Accessibility

Pros:

• "Large store with more than 4 levels of clothing for all everyone from kids, teens, women and men."
• "Wheelchair access into the store and around the shop."
• "Between the aisles there is a lot space and you can walk freely."
• "Vast number of check out counters in both upper and lower floors so less time in the queues, good turn over time."
• "Lift service available with wheel chair accessibility."
• "Primark is s 3-story store in the Atria shopping center."
• "Good thing which I don't use but I've noticed is till available for wheelchair users."

Cons:

• "Couldn't really find the sizes we were after and place was a little untidy."
• "Too hot inside."
• "Layout of the shop wasn't convenient (the entrance to and from the tills were in the same place so awkward getting out)."
• "For such a large store the men's section doesn't have much variety."
• "It’s a thing with all stores now to have more female products and barely enough male products, this store is like this."
• "Not much of a selection of clothes to buy."
• "Also hard to get around as overstocked with gangways blocked by obese young women with massive pushchairs!"

Product Quality & Variety

Pros:

• "You can kit out children in cheap clothes for not a lot of money, knowing full well they'll have outgrown them in 6 months or so."
• "Everything looks great and is highly economical which is win-win."
• "The shop itself does have a lot of variety in clothes (for women and children mostly) and the store is quite large."
• "Great for really low prices on good quality clothing."
• "Very large selection of clothing for both men and women and a healthy range of sizes."
• "The clothes are great and affordable, only ONE downfall, they need security by the ladies underwear section."
• "A very large store with a variety of clothes and shoes for men, women and children."

Cons:

• "Cannot recommend to anyone, all of the items I've brought from primark have lasted less then six months!"
• "The quality of the items has significantly has been reduced."
• "Nasty cheap clothes that will not last long making them suitable only for growing children and partying women!"
• "Terrible store and clothes are badly bad."
• "The quality is ok, but most stuff will stretch even in 30C washes."
• "I bought pair of jeans and a jumper and actually both of them was poor quality."
• "Sells fast fashion clothes at really low prices so don't expect it to last more than 6 months."