Address: Stoneygate Cl, Gateshead, NE10 0AZ, United Kingdom
Phone: +441914955300
Rating: 4.6
based on 230 reviews.
Customer Service
Pros:
"Brilliant service, 3rd time we have purchased from here and excellent each time, fully recommend."
"Highly recommended with a special mention for Chloe who went out of her way to make the whole process easier."
"Jason was really friendly and helpful."
"All the details I needed to know were disclosed to me by the lovely staff, Angela Ede is one of the nicest people who explains everything very clearly so you can understand."
"Excellent communication from start to finish."
"Today I collected my new Nissan Navara Pickup from Jack Gilbertson at Lookers Nissan Gateshead. Excellent service from a professional friendly team who are prepared to go the extra mile for its customers."
"Bought a car from here a year ago with complete ease, staff where so lovely and incredibly helpful."
Cons:
"Was told service plan would be like for like with my Lookers Gateshead Ford, but it wasn't."
"Was hugely disappointing and wasn't aware of my rights at the time."
"Dropped a star due to being asked multiple times for my National Insurance Number in order for them to check my driving licence."
"Only issue was phoned numerous times to book in for repair and was told a few times that someone would call back but never received call backs."
"I've never bought a Nissan since and can't say I ever will."
"Did not stay as do not feel this garage had any thought for its customers. Will not be back!!"
"Very upset that our appointment had been given to someone else whilst we were waiting."
Vehicle Servicing and Maintenance
Pros:
"The service manager pointed out a possible fault which has troubled us in the past."
"Top notch service and kind regards to service team for road testing my car whilst I was there and instantly diagnosing a problem I had had with wheel flutter which was easy for them to fix without a big bill."
"After it's service my car feels like new again."
"Car had been fully valeted and everything (especially the gearbox) working perfectly."
"Had my Juke in a couple of weeks ago for it's first year service. Really impressed with their efficiency and friendliness, and felt it was great value for the very acceptable service price."
"Not only had my car passed it’s MOT but it sat sparkling clean awaiting pick-up!"
"The vehicle had a fairly major fault with a gearbox oil leak (found during the first year minor service), which ended up with a new gearbox being fitted."
Cons:
"During the next service, my rear light became faulty and needed replacing. They replaced the wrong side and despite me strictly asking them not to clean the car, they once again cleaned and scratched my paintwork."
"First time it was serviced, car was deep cleaned again and scratched around the alloys and side panels."
"Shocked to hear I had failed the mot because of a broken spring which made the car unfit to drive."
"Took delivery of a dirty car when I first bought it. Very poor valeting."
"I feel to drain and refill Power steering fluid £154.00 was very excessive, considering i have bought the fluid myself for £9.99."
"I have now been given a charge of almost £400 to fix this problem even though I believe this problem existed from the day of purchase."
"Also aftersales is little to be desired took over 3months to replace 2 defective wing mirrors as all they kept saying they were on back order."
Staff and Customer Interaction
Pros:
"Angela Ede looked after us... She was so personable and had a great knowledge of the car."
"Peter Rowe was amazing from start to finish."
"Lorraine...explained our options, models and answered questions very well."
"Absolutely brilliant service from start to finish from Jason Greaves."
"John made everything he was explaining so clear and there was no pressure at any point of the sale/visit."
"David is an asset to lookers and if we had more people like him the world would be a better place."
"Dan Laidler was excellent- friendly, and professional."
Cons:
"I was not happy with her withering attitude towards me."
"Very unhelpful, and one of the sales People has a big chip on there shoulder."
"It's difficult to put into words how disappointed I was with this place. They had every opportunity to make things right and constantly let me down."
"I did have two issues and only one has been resolved. So I will have to rebook the car in and no doubt have to pay for the car to be collected again which is an Added cost."
"It seems that once you have handled over your money to them, they don’t give a dam about the aftercare of your vehicle."
"Impossible to speak to someone with regards to a car they have listed."
"Not happy with the quality of the vehicle that I purchased from you, would think twice about buying another Nissan."
Facilities and Environment
Pros:
"Its well set out for Customer Safety, one way System in place, screen on tables, when with Sales Team, or other Staff, friendly welcome, and customer service, its as safe as any other inside place, staff wear Masks, sanitising Stations available."
"Everyone working in the showroom was so friendly and there generally was such a welcoming atmosphere."
"Very covid safe environment These days normally only there by appointment and free coffee and tea if you need to wait."
"Staff are friendly, helpful and welcoming, you are greeted by staff with a smile and a warm welcome."
"The whole team from the receptionist, the service staff to sales all were fantastic."
Cons:
"While we were in the dealership we noted only ourselves and one other customer used the hand sanitizer and one member of staff."
"Very upset that our appointment had been given to someone else whilst we were waiting."
"While they did wash the outside all they did inside was hoover the 2 front car mats, they didn't even lift them to hoover underneath."