Jazz Cafe Reviews Summary

Staff and Service

Pros:

• "The staff especially Flora are outstanding and welcoming."
• "The door staff, cloakroom attendants and the individuals that tidy the venue, are fantastic. Friendly, professional and helpful."
• "The staff is absolutely lovely, kudos to all of them 😊."
• "Mad respect to your staff always spot on, working tirelessly by constantly picking up debris, wiping surfaces and floors to prevent any hazards to occur."
• "The staff from beginning to end were so friendly and accommodating."
• "Service was mega friendly and helpful."
• "The employees were very warm and helpful."

Cons:

• "The door policy is a bit too strict."
• "So the whole venue looks like the downstairs of titanic no view with the smell of the stinkiest fish cooking for the restaurant with rude waiters who insult you if you ask them when the balcony upstairs became a restaurant."
• "Great concert last night, except they were delayed by 1h30mins and we had no respect or information to let us know what was going on."
• "The waiter messed up our orders few times and served the cocktail that we ordered at 7:30 around 9pm, after I reminded them twice."
• "But honestly, whoever is running the floor, you need to get it together."
• "The bouncer refused me from entering and insisted on me paying."
• "Horrible management!"

Food and Drinks

Pros:

• "The restaurant serves excellent food on the mezzanine level without compromising on the sound."
• "One of my favourite places to go, great food, great atmosphere and a wonderful intimate place to see your favourite artists."
• "Drink prices are reasonable."
• "One of the best music venues in London, friendly service, delicious food and a very good wine list."
• "The food was simply spectacular."
• "Food was good, if not a little overpriced and drinks were well made."
• "The food is really tasty! The selection is limited but original and very well thought."

Cons:

• "Bang Average food."
• "The only down side is the food (we had nachos and fries) was too small and over priced."
• "Great venue, great nights, bad jerk chicken!"
• "The rice seemed under seasoned."
• "Cocktails like Gin and Tonic are pretty awful."
• "And the quality of the prosecco or white wine is not really good either. I would expect more from this type of venue."
• "Nice venue but disappointed with the restaurant. The food wasn't very good."

Venue and Atmosphere

Pros:

• "As good now as it was 30 years ago. Great venue for high quality live music."
• "This is such a great venue for live music, small but cosy and can pretty much see the artists on the stage anywhere you stand on the ground floor."
• "The venue is great, the staff are lovely."
• "You can stand on the bench at the back and get a good few."
• "This is one of the top jazz venues in Europe if not in the whole world."
• "Iconic venue and such great live music you are guaranteed to see some of the great artists drop by."
• "What a fabulous evening in such a beautiful venue, overflowing with vibes."

Cons:

• "It's a long time standing specially for two hours."
• "They can't sell those many tickets. It was overcrowded."
• "Disappointed. I have not been so annoyed at a venue in a while."
• "In the middle of the concert I attended fighting started amongst a group of drunk attendees."
• "Love this venue. The refit a few years ago has improved the place too. Lost a star due to the security outside at the end of my last visit shouting at us to move impolitely while we were stood on the pavement (public space)."
• "It is however a strange layout. The dining upstairs can be distracting during a gig."
• "I'm afraid to say this place has gone downhill. Too many people are rammed into the standing only area. Literally not enough air, people pushing and shoving all around."

Accessibility and Accommodation

Pros:

• "I sometimes come here with my boy who is a wheelchair user and they are accommodating and get him a place up front."
• "Security staff were pleasant and reasonable."
• "With two bars on the ground floor and a restaurant on the upper floor overlooking the stage."
• "Fantastic venue with an interesting seating layout upstairs for food/drink while you watch a performance."
• "The staff did what they could with only the notice of me turning up and asking, and they were very kind and accommodating."
• "Very pleased that the management provided me with a chair by the stage as requested in advance due to my back condition."
• "Straight away we were welcomed by very accommodating and friendly security, who helpfully directed us into the venue and showed us where to leave our belongings."

Cons:

• "New Year. Travel to London. Iconic Jazz Cafe with no Jazz."
• "This rule is Stupid and useless: jazz cafe is not an upscale place and there is nothing wrong in sitting on the ground."
• "First of all, there's no smoking area, and you're expected to leave your drinks inside on a shelf."
• "Would be 5* if wheelchair users can access the 1st floor dining area."
• "seating is a little lacking for disabled people. had to end up standing for too long and ended up hurting my legs."
• "One of the staff working security at the venue refused me access to the disabled toilets."
• "Having a physical disability and mental, I emailed the venue 3wks in advance to ask for accommodation to no reply."