Address: Merton Civic Centre, London Rd, Morden SM4 5DX, United Kingdom
Phone: +442082744901
Rating: 1.4
based on 113 reviews.
Customer Service
Pros:
"Whoever I speak to are generally polite."
"Contrary to people using this as a complaints forum, I’ve found Merton council responsive."
"But today had Mr Pharell on the phone which was extremely helpful and sorted my issue instantly, quite happy with the result."
"Found I was double paying my council tax as I had set up a standing order for my current residence but had left a direct debit for a former property still active. I called the Merton office and they were able to solve the issue within 2 minutes."
"Whenever I have made contact with the Council the staff are rude except for one occasion where my partner spoke to a woman called Helen who was very helpful."
Cons:
"What's the point of providing telephone numbers if the people the other end just keep hanging up."
"Appalling admin. They take months to respond to simple emails like correcting a name on council Tax bill."
"I am on a call hold for 20 min, I am the first in line and still no one has picked up."
"Staff on the phones are rude - hang up on you constantly."
"The woman who answered the phone (11:30ish) was clearly intoxicated."
"I am currently in the queue to report a missed food collection... It would appear that they only have one person answering the phone."
"They don’t even bother to reply the e mail."
Parking and Fines
Pros:
"The 2 ticket inspectors were in the middle of the loading bay so no one can park their vehicle full in loading bay."
"Great to see that Merton Council keeps on using the borough’s CCTV in winning the fight against the motorists."
Cons:
"Total joke! I keep on having parking fines."
"After moving out of the way of a speeding ambulance, I was fined for stopping in a yellow box junction."
"Parking ticket for parking outside my house with an online permit after they have changed the system to not include a physical copy of the permit."
"Horrible people, gave me a parking ticket for being in a 'permit zone' although there was no signs and a parking meter next to it."
"Had a 15 month building project in Wimbledon Common last year... Sneaky traffic wardens (sometimes driving!) would wait until we were inside the site and fine us as quickly as possible."
"Fining people and businesses for driving down poorly signed 'school safety' zone'd roads during certain hours!"
"If you have a car good luck not getting any fines from this council."
Waste Management
Pros:
"Twice in 5 years my rubbish has not been collected although I have put it out correctly. Each time, when I notified the council they came and collected it within 4 hours."
"I requested a new bin on Monday and it arrive by 6am weds."
Cons:
"Experienced serious difficulties with getting my rubbish collected and getting new bins."
"Summary: if you live in a flat and would like used mattress collection, it's better to use commercial service than the one provided by Merton council."
"They always miss the rubbish and always have to report it sometimes they don’t comeback."
"Worst Borough. They take like 4 weeks to collect my rubbish."
"We had to wait almost three weeks the other day for the rubbish to be collected."
Council Tax and Charges
Pros:
"Regarding my last review posted 30 minutes ago. I would like to change what was written about Merton Council."
Cons:
"Shambles! if I could describe in one word. We get nothing for the hefty council tax we pay, which has gone up again this year."
"Honestly the worst council in the country. Just want their extortionate council tax and have NEVER seen them achieve anything."
"Disgusted money grabbing council."
"Dreadful council, they appear to have no money to do anything despite council tax being double than wandsworth next door."
"Merton council cancel my ridiculous amount of help and since then charging me over £1000."
"And to top it off they keep increasing council tax and will do anything to charge extra."
"Good to see Merton Council looking to dip their hands in our pockets again after Covid."
General Satisfaction
Pros:
"I'm a local resident and think that, on the whole Merton Council doesn't do a bad job."
Cons:
"A public body run by liars and incompetent people just concerned about their own life while ruining other people's lives."
"Rarely have I seen such a filthy and disgusting Borough as Merton."
"Appallingly badly run council. Parking dept a complete mess- website with unclear info, surly rude staff on the phone."
"Horrible service, with bully policies."
"Very poor service. We moved to the area three months ago and have been requesting blue and purple bags since the day we moved in but haven't received anything."
"Have fined me £150 fine now twice for apparent fly tipping."
"one of the worst council in london, I'm a single mum, in 13 days my baby and I won't have a roof to sleep in and no one is responding to my requests for help."