IKEA Exeter Reviews Summary

Product Quality and Selection

Pros:

• "Great place. Amazing space saving modular furniture options."
• "Had all the models I needed to try out to make a purchase. Really useful to have that as other brands tend to have limited inventory on site."
• "The store is clean and tidy and the staff have been really helpful with our enquiries."
• "The staff were very helpful in providing advice on designing fitted wardrobes."

Cons:

• "I'm never sure how I feel about IKEA. There's good and bad."
• "We bought a drawer and it only lasted for a year because the wooden flooring of each cabinet is so flimsy."
• "I went there looking for a mattress but wasn't inspired by what was on offer."
• "Lots of choice and a feeling of value for money. As with other IKEA stores, you end up feeling like a mouse in a maze."

Customer Service

Pros:

• "Staff friendly and answered my questions."
• "Friendly staff who say hello if you make eye contact. Willing to go with you to where an item should be in case it isn't."
• "Really lovely, clean and tidy Ikea! My first visit since moving to the South West and I really enjoyed the experience."
• "A great shopping experience, good to deal with a company that values its employees who clearly enjoy working there."

Cons:

• "Great IKEA except the restaurant. Took almost an hour to get our food!"
• "Terrible customer service. My elderly mother was told to somehow load a huge sofa onto the trolley herself and was refused assistance."
• "Always had a good experience and perception of IKEA, but this was recently tarnished by their customer services."
• "Had to return a faulty item. The staff were really helpful and took time to rectify the issue."

Restaurant and Food Quality

Pros:

• "Not many places you can feed four with pudding for £20."
• "Meatballs, chips, gravy and fruit jam always the best!!!"
• "The staff were very helpful in providing advice on designing fitted wardrobes."
• "Food's good too."

Cons:

• "The one criticism I would make is with regards to their cafe and hotdog outlets, they've got it totally wrong."
• "Had some dinner in the food hall only one checkout line was operating the queue was in excess of 30mins."
• "Disappointed not too much to interest me guessing its a sign of the times the meal not good after a long queue fish was dry chips cold."
• "Considering the size of the shop you would expect to stock the complete range but never does. Layout is all wrong."