Address: 34-35 High East Street, Dorchester, DT1 1HN, United Kingdom
Phone: +441305262666
Rating: 4.2
based on 115 reviews.
Delivery Service
Pros:
"Billy & Andy let us know when they would be arriving, they took away the old furniture and set up the new."
"Delivery was prompt on a Friday."
"The stools arrived quickly, incredibly well packaged and in pristine condition."
"Delivery drivers kept us updated and arrived when they said they would."
"We had our new bed delivered this morning by fantastic Andy and Billy."
"The Woods own delivery team rang the day before and provided a two hour time slot for delivery which was lovely."
"Instead of waiting the normal 10 days they rang to say they happened to be doing a London drop off so bought it to me within 3 days!"
Cons:
"Collection set for weds - failed, one man in a transit that was three quarters full, bench wouldn't fit."
"We were constantly lied to about delivery! The manager is incredibly rude and indifferent!"
"Ordered 2 sofas and an ottoman in April and was told by the salesman they would be delivered by the end of August, at the latest beginning of September. They were delivered yesterday 5th November!!"
"We ordered a sofa on the 22/08 which stated 6-8 weeks for delivery. We have currently waited 16 weeks and just received another delayed delivery email!"
"Delivery attempt made when we were not at home, despite assurance that it would not be."
"Not delivered the week it was promised."
"I ordered 6 chairs and they were left out my house on a busy road."
Customer Service
Pros:
"Phil gave us excellent customer service, answering all our questions and providing all the information we needed."
"Jim at Woods Furniture was extremely helpful (and pleasant) giving me different options for delivery and payment."
"Excellent service and really efficient! It’s really refreshing to receive that level of personal service in an age of automation."
"I contacted customer services and the service has been excellent."
"We were very well looked after by Jonathan who offered us a choice of drinks."
"Extremely helpful! I called up to find a vase I had seen previously in their store and Phil was so helpful."
"Received excellent customer service from Phil. He was friendly and patient with us, not at all ‘pushy’ and nothing was too much trouble."
Cons:
"Very, very poor service from the order to the delivery to the follow-up."
"Absolutely no gesture of goodwill or kindness, no offer to contact Stressless to ask re. their policy."
"The communication has been awful - not at all proactive. When I email, I get rude, curt responses."
"Appalling service, sad to have tried to support a local business and have been let down on every front."
"Customer service isn’t great. Not helpful at all."
"Worst for communication - they use a courier service that are the worst for communication- nobody cares when they have your money."
"The team/customer service were so rude."
Product Quality
Pros:
"I have never been disappointed by the quality of the goods."
"Really pleased with the dining table we ordered. The table is excellent quality."
"The furniture is great quality and very fairly priced."
"The sofa is great and I totally recommend it; is comfortable, great quality, and looks great."
"The furniture is excellent quality."
"It’s bloody beautiful! It’s salmon velvet... it’s firm and luxurious and superbly made."
"Great quality furniture and frankly excellent customer services."
Cons:
"3 piece suite had one chair with wrong colour wooden feet - a month to rectify."
"Sofa bench doesn’t reach floor properly on one leg (middle leg) and corner bit is sticking out little bit."
"They have refused a refund and denied the obvious manufacturing problem with the sofa legs."
"The fixing plates are not the right size so the benches do not attach to the corner part and as such the whole lot is no good."
"The plastic feet that are inserted within the hollow legs have failed already."
"The dining table has scratched legs!"
"Chairs didn’t look like the image."
Company Policies and Communication
Pros:
"Following my complaint, the Head of Customer Support got in touch right away and worked to find an amenable resolution."
"Following this review, received a call from Woods first thing Tuesday morning. Advised matter escalated to management and they had authorised a refund to be processed ahead of receiving the bench."
"Furniture arrived earlier so requested time to report any issues as would not be unpacked straight away. Woods had no problem with this."
"Replacement on the way and damaged item being uplifted the next day to allow us to package up damaged seat."
"I was then emailed to confirm delivery date."
"Woods offered an impeccable service. I was regularly updated throughout."
"Scott from the customer support team... has always been very efficient and supportive."
Cons:
"We waited 6 months for our furniture to arrive and were only contacted twice during this whole time."
"I am 3 months waiting for a chair, and the communication has been awful."
"He seemed unbothered by the fact that I said I may ask for a refund and lied about me being sent an email."
"It is unfortunate when a company hides behind policy instead of doing the right thing."
"The lack of communication and the ability to deal with things when they go wrong makes me question the company and whether the staff have received adequate training."
"They have been devoid of any communication or updates on shipping progress."
"The communication from the company is dreadful so if there is anything wrong with your furniture it takes forever to be sorted."