Savills Canary Wharf Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Stephanie was very responsive and accommodating."
• "She answered all my questions with enthusiasm and also honesty which you really need from an estate agent as a prospective buyer or a tenant."
• "Super responsive and friendly throughout the process."
• "Stephanie Dang...was friendly, very helpful and contactable 24/7."
• "Stephanie...speedy reply to all my queries involved in the property purchase process."
• "He really took his time to give me as much information as I needed and was always available to pick up my calls."
• "Stephanie helped us to buy an apartment in Canary Wharf area. She is really responsive and helpful, she replies to most of the emails within an hour or so."

Cons:

• "Their lack of responsiveness is appalling."
• "Their phone lines are consistently busy, and attempts to get through to a representative have been futile."
• "It takes an eternity to receive a response, if I receive one at all."

Professionalism

Pros:

• "The team at Savills were first-rate throughout the process."
• "Both Stephanie and Ben were dedicated and true professionals in helping us secure our property."
• "The professional service we received from Antony Cherriman was outstanding."
• "We would certainly recommend Savills and Eric."
• "Excellent agents - having dealt with other estate agents, I can say that Savills were well and truly the best we have come across."
• "Overall, the service and experience provided by Savills was nothing short of professional, straightforward, and reliable."
• "Stephanie Dang is an excellent agent. She was knowledgeable, proactive, friendly, reliable, experienced, super helpful and great with communication."

Cons:

• "Important documents have mysteriously vanished, causing unnecessary delays and complications in crucial processes."
• "Annabel and Maicy were unhelpful at best."
• "They rented us a unit that is an absolute DUMP and a biohazard."
• "Now they are holding us to a lease for a property that is not fit for tenancy."
• "They were terrible to deal with, slow and incompetent."
• "It's disheartening to see a company of this calibre fail so miserably in meeting basic customer expectations."
• "There is MOLD everywhere. Everything is broken."

Client Support

Pros:

• "Antony Cherriman and Stephanie Dang are a pleasure to work with and they didn't just stop once we had our offer accepted."
• "He was very patient and went over and above to answer all our questions and get us all the details we needed at every step."
• "Antony was very patient with all my queries and helped to make the experience as stress-free as possible."
• "Antony understands his client specifications and goes above and beyond to deliver the results."
• "Antony has played an instrumental role in helping us procure the property and I couldn’t possibly thank him enough for all the effort and energy he has invested in ensuring the deal was closed."
• "Stephanie went out of her way to make sure that we have answers to our never ending queries."
• "Antony was actively involved with all parties to progress us through to exchange as quickly as is possible with these things."

Cons:

• "The experience of renewal has not been good so far!"
• "After 4 hours we get a email asking to reconfirm some details which is not professional."
• "Our only criticism would be that the financial status of the buyer could have been checked more throughly in the early stages of the process."
• "This blatant disregard for fair and reasonable practices is unacceptable."