Aspen Residential Services Reviews Summary

Professionalism

Pros:

• "He was very kind, patient and most importantly, professional at what he does."
• "Keith Howard, the Lettings Manager is the ultimate professional and ensured that he personally managed the whole process."
• "All members of staff encountered have been helpful, friendly and professional."
• "The lovely lady that was conducting our viewing was friendly and informative."
• "Fantastic service from all the team at Aspens especially Sally."
• "From valuation and listing with Clayton who was informative and professional to securing a buyer with Carla who was also professional."
• "The Aspen team were always approachable and professional even when the sales process hit difficulties."

Cons:

• "Honestly stay away from Aspen agency, we had such a stressful time with them."
• "We tried to buy a quite popular house in Ashford with them and made an offer about 6 month ago. Never got back to us."
• "I called them over 25 time over the period of 3 weeks and I only received 2 calls from the agent which just shows there commitment."
• "Avoid this agency, the worst one we had to deal with!"
• "Worst Estate agent in Ashford, AVOID at all costs if you are selling, buying or renting."
• "We dealt with Liam and Sarah, as well as branch manager, all of them were useless and careless, very unprofessional and unresponsive."
• "Apparently we were just being discriminated."

Communication

Pros:

• "Clayton kept me informed on the sale of my parents' house and the buyer status throughout the transaction."
• "Due to strong communication skills and feedback visible to us we were able to sell the property within 3 weeks of listing."
• "Aspen was always there to hold our hand every step of the way."
• "Our sale was not easy to handle but Aspen dealt with all the issues that were thrown up during the sale process ensuring that we were kept informed often on a daily basis."
• "The letting agency is so professional and warm when dealing with prospective clients and home viewings."
• "Communication was always first class and they are very proactive."
• "The communication and care that I received was second to none."

Cons:

• "I called them over 25 time over the period of 3 weeks and I only received 2 calls from the agent which just shows there commitment."
• "The guy who was dealing with our potential purchase was the manager himself who is utterly unprofessional and not at all cooperative."
• "We dealt with Liam and Sarah, as well as branch manager, all of them were useless and careless, very unprofessional and unresponsive."

Customer Service

Pros:

• "I cannot recommend Aspen highly enough, they are without doubt a class apart in their field."
• "I would 100% recommend Aspen to sell your property."
• "What a special service all staff at this company provide."
• "Everyone I spoke to at the branch were hard working and dedicated."
• "I would highly recommend Aspen Residential."
• "Aspen have been very communicative and ensuring that all parties involved are on the same page."
• "The best agency I have dealt with, always prompt friendly and professional service."

Cons:

• "Honestly stay away from Aspen agency, we had such a stressful time with them."
• "Avoid this agency, the worst one we had to deal with!"
• "Worst Estate agent in Ashford, AVOID at all costs if you are selling, buying or renting."
• "We dealt with Liam and Sarah, as well as branch manager, all of them were useless and careless, very unprofessional and unresponsive."
• "Apparently we were just being discriminated."