The Vet Morden Reviews Summary

Professionalism and Staff Attitude

Pros:

• "What a professional service right from entering the door."
• "The staff are always friendly and welcoming."
• "All the staff are highly professional and very caring."
• "Every member of the team is so caring and kind that it helps to put you at ease."
• "Jennifer white is a super vet,shes a amazing lady, so caring, and her staff and debs Lyndon (receptionist ) go the extra mile."

Cons:

• "Absolutely no customer care whatsoever…"
• "Very disappointed and feel very taken advantage of."
• "Waited 2 hours for what was simply a cat booster injection that took literally a few minutes to do."
• "Terrible, a lot of the staff is rude and they’ll keep you waiting for more than an hour even when you have an appointment."
• "Customer service is really bad here."
• "Tried to call to book an appointment, however, the staff member who answered the phone was extremely rude and very unprofessional."

Quality of Veterinary Care

Pros:

• "Lily would not be here if it wasn’t for the quick decision that was made when she was 1."
• "Nellie had 9 days with The Vet Morden and three nights at an all-night vets in Staines. We cannot fault the level of care that our Nells received."
• "My poor girl had cushions disease she was always starving. Went on medication change of food and much happier dog."
• "They did the surgery at 30 to 50% less than all other London vets quoted, had great reviews, and didn't add any random useless tests on top to stuff the bill."

Cons:

• "Vets twice missed problems due to poor examinations."
• "I don't think that the people who work there are aware of their position and can be called doctors, not to mention professionals."
• "Had to have my cat put down today. They claim it was a sedative to relax the cat before the 2nd injection. My cat was so freaked out and tense after the first."
• "After taking my dog here we went to another vet because of our experience turns out my dog had damaged ear drum so the medication given by the vet Morden was detrimental to my dogs health."

Value and Pricing

Pros:

• "Their prices are very reasonable and you can always get an appointment when you need one."
• "The surgery itself is spacious and very clean."
• "The monthly health plan gives you peace of mind for all your pets vaccinations/flea/worming needs without breaking the bank."
• "Professional and well priced."

Cons:

• "They appear to just prolong treatment to gain additional fees."
• "They only care about the number of customers they billed by the end of the day and have no respect for customers."
• "A recent miscommunication over getting a WRITTEN prescription vs a prescription that my partner then collected, has meant that we have paid 3 x the amount we would online."
• "Waited 2 hours for what was simply a cat booster injection that took literally a few minutes to do. Clearly understaffed and not budgeting right for their staff to be on shift."