Dixons Sales and Letting Agents Willenhall Reviews Summary

Customer Service

Pros:

• "A very friendly team who have been in touch throughout the whole process."
• "All staff have gone above and beyond to provide a great service."
• "Warm and friendly service with lots of patience."
• "The whole team at Dixon’s were fantastic, especially Hayley."
• "Hayley always kept me up to date on the process and any other information I needed."
• "The staff are very knowledgeable and always responsive to any questions and queries."
• "All the staff were very friendly and helpful."

Cons:

• "I will not be giving my business to this branch as long as Tracey continues to work there."
• "The sale fell through due to combination of her greed and appalling attitude."
• "Poor customer service from the start."
• "Absolutely no help through a very stressful time."
• "Difficult to get hold of anyone."
• "Shockingly bad service from both the branch and their own lawyers that they recommend."
• "Never get back to me on email or voicemail."

Professionalism

Pros:

• "Excellent service, friendly, professional and thorough, Dixons at Willenhall have gone above and beyond."
• "From beginning to end I was left in no doubt that I was in the hands of experts."
• "Purchased from this gem of a team, communication and professionalism outstanding."
• "The agent who valued my property, Pritee Patel, was very knowledgeable, efficient and enthusiastic."
• "All of the staff are so professional and friendly."
• "Very professional, responsive, informative & friendly."
• "Brilliant branch, ran by an excellent team who know what they’re doing!"

Cons:

• "Other agencies I would call would pretend to be in meetings and I would be chasing them for days for viewings."
• "AVOID at all costs, a totally shambolic company from start to finish..BE WARNED STAY AWAY!"
• "The agent named Tracy made me feel like low class citizen, she lied, mislead and pressured me."
• "Paperwork was completed weeks ago keep getting told the story over and over by them and Dixons slow and arrogant."
• "Once the offer was accepted they weren't interested."
• "Nothing about her is at all professional, nothing about her attitude is welcoming."
• "Sold my property at start of April now its 28th of August and still no moving date."

Support and Advice

Pros:

• "Hayley was very patient with me as I am not the most confident of people with technology and the internet."
• "A great team and lots of advice and plenty of help when things got stressful."
• "From our initial contact right up to our move the staff were so helpful and always at the end of the phone."
• "Myself and my husband have recently sold and purchased through Dixons and I cant recommend them enough."
• "Darren has been very helpful in finding us the right mortgage, we didn’t feel an inch of stress."
• "Fantastic communication and always got a quick reply."
• "Whenever we have had a question or concern Tracey or Hayley put our minds to rest."

Cons:

• "Buyers lawyer very slow, and poor communication, not that this was Dixon’s fault."
• "He did not inform about the cancellation and not answering our calls."
• "Communication was poor when we had a buyer pull out."
• "I feel the sale overall was made to be more stressful by Dixon’s, we wouldn’t use them again."
• "We had plenty of contact from everyone at the branch, I couldn’t have been more satisfied."
• "Took everything we were after into consideration."
• "Bad experience."