JLL Greenwich Estate Agents Reviews Summary

Customer Service

Pros:

• "Michael Chu and JLL. He was so helpful at every stage, working proactively to help the sale move at speed."
• "We received quick and informative responses to our queries and nothing was too much trouble."
• "Eilis Moloney who managed the letting of the house. She is polite and always gets back to you shortly."
• "Keely at JLL Greenwich has been great as my property manager, giving clear updates, resolving issues quickly with the property and being really helpful."
• "Michael was incredibly helpful throughout the process and always available for any questions."
• "Both him and Bruna were quick to respond to any query while going through the motions of the application process and accommodated to every request."
• "Quick response and great communication."

Cons:

• "So my first experience with JLL Greenwich was terrible. They were late in contacting me when there were delayed payments or client related problems."
• "Took forever to sort out issues we raised on moving in."
• "Whole process was a shambles, go somewhere else."
• "Three months before the end of tenancy they started hounding us to accept a £300pcm rent increase."
• "JLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London."
• "JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000."
• "At the end of tenancy they held back our security deposit for a month for no valid reason."

Professionalism

Pros:

• "Professional, transparent, integral and knowledgeable."
• "A lot of other estate agents could learn a thing or two from them."
• "Their professionalism and dedication to guiding me through every step were evident right from the start."
• "Michael is very responsive, professional and efficient."
• "The whole team at JLL have been amazing in our purchase."
• "By far the best and most professional in the area."
• "Everyone been amazing, professional and lovely."

Cons:

• "If you're a renter who doesn't want to experience a circus, avoid these clowns."
• "AVOID! These positive reviews are all accurate to our experience until we left our property!"
• "We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening."
• "JLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London."
• "AVOID! These positive reviews are all accurate to our experience until we left our property!"
• "JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000."
• "At the end of tenancy they held back our security deposit for a month for no valid reason."

Responsiveness

Pros:

• "Eduard was our main point of contact and he was extremely responsive, keeping us updated on viewings and feedback."
• "Michael who was brilliant throughout the process keeping everyone in the loop and ensuring no misunderstandings arose between buyer and seller."
• "Michael was always on top of everything and kept me informed throughout the entire process."
• "She was always on hand either on email or phone to answer any questions I had…which were many."
• "Eilis has been friendly, helpful, prompt and professional throughout the process."
• "Michael provided with a first class professional service."
• "Michael was extremely professional, calm quick to respond and offered helpful advice."

Cons:

• "Took forever to sort out issues we raised on moving in."
• "We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening."
• "JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000."
• "At the end of tenancy they held back our security deposit for a month for no valid reason."
• "Took forever to sort out issues we raised on moving in."
• "At the end of tenancy they held back our security deposit for a month for no valid reason."
• "If you're a renter who doesn't want to experience a circus, avoid these clowns."