Park Farm Hotel & Leisure Reviews Summary

Customer Service

Pros:

• "It’s so refreshing to get first class customer service."
• "Staff were efficient and polite."
• "All of the staff we met from reception, to the bar, to the pool were so very welcoming, friendly and polite."
• "Customer service in all areas of the Hotel brilliant."
• "The staff were so welcoming and made the stay extra special."
• "Every single person was so helpful, friendly and attentive."
• "Staff throughout all areas of the hotel without exception were attentive, professional and polite."

Cons:

• "Staff are rude and over charged me by £50."
• "Rude staff unhygienic and just over all not what you expect for £500 for two nights."
• "Service from staff was very mixed. Reception was efficient but not smiley, friendly or welcoming on all 3 occasions I spoke with them."
• "Service in the restaurant is poor."
• "Management really need to train staff in customer service skills."
• "I'm afraid this isn't the first time the FOH team has been cold towards me on my visits they always seem a bit disinterested."
• "Very disappointed with the service in the spa did not enjoy the experience overall."

Rooms & Accommodation

Pros:

• "We stayed here for one night, and got upgraded to a suite which was amazing!!"
• "The room I had was very well presented and large."
• "The Oak room we stayed in was lovely."
• "Our room was very comfortable, situated in a quiet location of the hotel, facing the garden."
• "Our room was immaculate and very comfortable."
• "The lodges are beautifully decorated and have everything you need, the beds were comfy, showers and baths hot, place was all clean and with lovely views you couldn’t want anything more."
• "Our room, in the barn, was beautifully decorated and well equipped."

Cons:

• "Room was massive, but the doors let lots of noise from the hallway into the room."
• "Some rooms need updating and have flat mattresses (we got moved after complaining about the bed in the first room)."
• "The room was definitely not 4 star. It was very dated, the ceiling in the bathroom was very mouldy."
• "Unfortunately the bed was uncomfortable and lumpy and the shower made a noise."
• "The main thing which lets them down is the bed! The mattress and the pillows are so unbelievably hard."
• "Strange smell in the bathroom, no soap in the dispenser."
• "Rooms were very clean but bit outdated decor for my personal taste."

Food & Dining

Pros:

• "Breakfast is really good and freshly cooked to your order."
• "The food is excellent and well priced for the quality and breakfast staff again make you feel welcome."
• "The breakfast had a very good range and was very tasty."
• "The bar meal in the evening was tasty and well presented."
• "Food to die for. Evening meals! Fantastic! Sunday roast spot on."
• "The food was all really great, really tasty, high quality, and well put together. (A+++ to the breakfast)"
• "Food was great at breakfast and lunch in the bar."

Cons:

• "The avocado bruschetta wasn't nice."
• "We didn't stay for food at lunch because we found the menu very limiting and it was very pricey for what was offered."
• "The evening meal not so value for money. The food was not hot and expensive for what it was."
• "The menu really lacks variety and doesn't match the hotel."
• "The dinner menu in the bar lacked some traditional choices and the duck wrap I chose was uninspiring."
• "Evening meal in the bar okay but could have been better quality for the money in my opinion."
• "However the food was subpar in the bar, unfortunately. Especially for the price!"

Spa & Leisure Facilities

Pros:

• "Spa facilities are good and would visit again."
• "The spa facilities and gym are small, but beautifully formed :)"
• "Used spa which was lovely."
• "The Spa facilities were lovely and a great way to relax."
• "Spa & Pool were lovely and very clean."
• "The spa and treatments were lovely."
• "Excellent spa facilities."

Cons:

• "Gym facilities are rusty and outdated. Spa area and showers are also a bit rusty and leaky."
• "Pool a little tired."
• "Very small spa with limited rooms which means availability is poor...was told typically booking 6 weeks in advance for treatments."
• "The cleanliness wasn't great at all in the pool area and changing rooms."
• "The treatment room was very shabby and messy and my towel for my feet was dirty and had tanning on it."
• "Spa facilities needs vast improvement."
• "Paid for a spa but yet no jacuzzi was up and running and the swimming pool is disgusting small and smells."