Langford Russell Bromley Estate Agents Reviews Summary

Customer Service

Pros:

• "He arranged viewings promptly, corresponded within minutes."
• "All questions and queries were answered in a timely manner."
• "Whenever I reached out to him, either via phone or email, he was quick to respond and provided timely updates throughout the entire process."
• "He managed all my queries with respect which was highly appreciated."
• "Any questions and concerns we had were all answered and we had a response almost immediately."
• "Always replied promptly to calls and emails and was generally a pleasure to deal with."
• "They are never too busy to take your call."

Cons:

• "Awful agents that don't have the decency of being polite and don't even bother to possibly take my information for some other properties that may become available in the future."
• "Pretty rubbish experience. I had to chase 3 times to just receive the information of how much the council tax was on a property."
• "Tried calling again and as soon as I gave my name they hung up..."
• "I emailed them and called them over the weekend and a lady that didn't seem to know what she was talking about informed me that only one was available."
• "I was transferred to an 'agent' called Jack that hung up the phone on me straight after I gave him the postcode for the property I was interested in."
• "Rude and presumptuous agency!!!"
• "Unfortunately the rest of the team are useless."

Professionalism

Pros:

• "Aidan Sealy was very professional, responded to our messages right away and we were always updated!"
• "Jack worked extremely well through a difficult sale with barriers on both sides."
• "Georgia H. was of great help in the purchase of my flat."
• "He has always been easy to communicate with and has a great knowledge and experience."
• "Abbie Bullard and the manager Paul could not have been better."
• "Paul and the team were extremely helpful and professional during the sale process for my property."
• "I would highly recommend Langford Russell."

Cons:

• "Worst experience with an agency."
• "They will say anything you want to hear, even if it is totally incorrect, just to get a sale."
• "If you are a buyer, I would be very dubious."
• "I had the worst experience since I live in London."
• "I'm beyond frustrated and disappointed by the situation my husband and I have been through with them."
• "This was my experience with the agency and people should be aware that this is how they conduct their business."
• "I'm frustrated, upset and frankly so fed up and wanted to give some honest feedback for future customers to consider."

Support and Guidance

Pros:

• "Really did love the patience and understanding the agents showed me."
• "Langford Russell (Bromley) have been excellent in understanding the client needs and been supportive throughout the process."
• "Aidan listened to the challenges we’d faced but he went above and beyond in helping us find somewhere suitable."
• "Jack Frendo who has been like a guardian Angel through all of this."
• "Remained patient and communicative throughout the entire process, helping us feel at ease."
• "Jack's efforts did not let up until we Completed, and we will always be very grateful to Jack and the team at Langford Russell."
• "The Langford Russell team were always there to keep up to date and keep the ball rolling."

Cons:

• "Imagine my surprise when the 3rd party referencing company rings my employer for a reference and she explains her confusion as I had told everyone I had already failed the referencing and they had processed my refund."
• "Well, after more than 1 month from the offer accepted, everything were set up on my side, lawyer instructed, get finance but today the survey REPORT: damp around the ground floor flat which means 10.000 quid less in term of value."
• "Our tenants smashed a window, destroyed our 100 year old original front door and the blind in the front room was damaged beyond repair."
• "I have no idea how they vet tenants or carry out inspections."