Address: 7 Odeon Parade, 480 London Rd, Isleworth TW7 4DE, United Kingdom
Phone: +442087581755
Rating: 4.8
based on 131 reviews.
Agent Performance
Pros:
"Kerry Detain as my agent as she knew exactly what my wife and I wanted after showing just one flat."
"Ayesha Uddin went above and beyond to answer all my queries on time and made house searching and referencing process really straight forward for me."
"He did what he said he would and in a shorter time then promised. Extremely professional and accommodated all my requests and questions."
"I highly recommend anyone seeking to sell a property in that area to consider using Chase Buchanan and Ricky."
"I would recommend her and the Isleworth team highly as she is the best estate agent we have ever worked with!"
"Leah and Abdul were highly responsive, proactive, and attentive to detail, ensuring that every aspect of my property search was handled with care."
"Adam was an absolute superstar and worked tirelessly to help me secure my property."
Cons:
"Any help you need, they will ask you to contact landlord."
"Poor customer service, the Letting Agent labeled me as an illegal immigrant."
"When they were doing viewings they asked me to borrow them my key, assuring me the key would be returned in post box after viewing."
"lots of miscommunication which lead to us renew a contract urgently may I add and then in a month retracting from that contract asking us to vacate."
"Lots of false information given before securing the property."
"They will try to add fee's at every opportunity after you've signed, we were charged every year for an arbitrary 'contract renewal' fee."
"Charging nonsense fees for extending your contract."
Customer Service
Pros:
"The rest of the team at Isleworth office have been amazing."
"Thank you for all your help, patience and quick responses Leah!"
"Wouldn't hesitate to recommend these guys."
"Many thanks for the time and professionalism shown by the team at this office."
"They were super professional, courteous and kept me up to date every step of the way."
"Leah Smith was a real super hero that helped in every step of the way."
"Chris Brookshaw the Senior Sales Negotiator keeping us constantly up to date."
Cons:
"This agency will find you a house but that is the end of the story."
"Another landlords servants! Throughout the tenancy with them they have sided with the landlord even when the landlord was breaking the contract!"
"Avoid at all cost, we had the displeasure of having our rental managed by Chase Buchanan."
"Impossible to get in touch, sending unqualified people to fix anything."
"The whole experience of being managed by Chase Buchanan was appalling, and I would recommend other high street agencies over the mismanaged and unfair Chase Buchanan."
"The agents including the manager have no clue what's happening with the properties."
"Watch out for these money greedy legal scammers!"
Communication
Pros:
"She reassured me and answered all my questions from the start and helped with any inquires I had."
"Leah gave me comfort that I would find a place and to trust the process."
"His communication was on point and very welcoming you would think you have known him for years."
"She kept me in the loop every step of the way and was very helpful throughout the process."
"Leah always returned my calls and went through the whole letting process with me."
"Leah and Abdul made it a priority to understand my unique needs and preferences."
"Leah was very flexible in arranging the viewing time as my availability was limited."
Cons:
"Very quick in asking for money which is fair but when it comes to service extremely poor."
"The Concierge team communication could have been a little better just in terms of letting you know that they are still waiting on information in some cases..."
"You'll be in perpetual unease as you try to defend their continuous assault of fees, dishonesty, unprofessionalism and incompetence!"
"Repairs were paid by us tenants and landlord still owes us about £250 for emergency plumber."
"We don't even get deposit back now because landlord is claiming ridiculous charges e.g. £900 for painting."
"There is a 30ft by 7ft brick wall instead of a fence in the garden, which has been continuously falling and is dangerous to stand around."
"I had an email sent to my work email plus 2 letters from this agency touting for business."
Professionalism
Pros:
"I can't fault the service I had, and will be recommending Kerry and her team to anyone else looking to move."
"Molly Smith was our property manager who help to resolve every simple issue regarding the property efficiently and on time."
"I would definitely recommend them for anyone moving to the area."
"I highly recommend her and Chase Buchanan Lettings to anyone looking for a quality letting agent."
"I can only recommend Chase Buchanan, they really look after you and try to find you your new home."
"Ayesha and Abdul in the Isleworth office were absolutely fantastic. They were both kind and knowledgeable."
"We would definitely recommend Abdul to anyone looking to let their home."
Cons:
"Main reason I am writing this review is to make you aware if you are about to let the property on 30 Moreton Avenue."
"Worst website I ever seen, couldn't find any tab link for properties."
"Would rather choose waiting in line with the council house than going through this agency again."
"Dealt with Amy and Ricky in the branch. Amy negotiated the sale with vendor and when things took slightly longer than anticipated did a great job keeping the vendor on side."