Address: Roding Ln, Buckhurst Hill, IG9 6BQ, United Kingdom
Phone: +442085598466
Rating: 4.2
based on 277 reviews.
Facilities
Pros:
"The facilities are incredible and very clean."
"The spa is genuinely one of the best I've ever been to with so many different rooms - sauna, steam room, caldarium, salt room, ice room, plunge pool, amazing massive jacuzzi and to top it all off a beautiful outdoor spa garden with further sauna, jacuzzi, fire pit and sun beds."
"Great tennis courts, spa and pool."
"An amazing gym with everything you can possibly need."
"A great place to enjoy the summer by the outside pool. Amazing indoor and outdoor tennis courts and a very well equipped gym."
"Excellent facilities, a heavenly spa which is comparable to a number of 5 star resorts I've had the fortune to experience."
"The facilities are second to none, without a doubt the best I have been to and seen in the area."
Cons:
"Roof leaks on tennis, padel and badminton courts."
"The spa area has many issues."
"This is the dirtiest gym I’ve ever visited. Dirty carpets, dirty equipment, dirty tables, cutlery and glasses in the restaurant."
"I have seen evidence of people smoking in the spa area as well."
"Maintenance of the showers and spa is often questionable."
"It needs refurbishing in places such as the changing rooms and the pool area which looks a bit tired, also the showers (bad mould on ceiling)."
"The indoor pool was incredibly dirty."
Staff and Customer Service
Pros:
"Her exceptional customer service played a significant role in my decision to sign up for a membership at David Lloyd."
"Alice made us feel like VIPs, taking her time to provide us with a top-notch tour."
"Your team member Carley at reception is always the most genuine welcoming person in the club."
"I would just like to say how AMAZING the receptionist Emilie is."
"Reception staff lovely and welcoming."
"All the staff at David Lloyds, Chigwell are a delightful group of people and always give a good service with a smile."
"Friendly reception and bar staff."
Cons:
"It's a shame really. Great facilities and surroundings, paired with inept and unbothered idiots for management."
"Staff that hate serving people so always say 'use the app'."
"David Lloyd Chigwell were extremely threatening in emails."
"Stuff is unfriendly. The swimming pool is dirty, the towel they give is a dirty, shower area in changing room dirty."
"Today Sharon on reception displayed very poor customer service."
"Some staff are ridiculously unpleasant."
"Staff are extremely rude; the list goes on… Do not recommend."
Membership and Pricing
Pros:
"I’ve been here for over a month now and have lost over a stone. it’s one of the best decisions I’ve ever made joining here."
"It was a fantastic experience to be introduced to all the amenities of David Lloyd Chigwell by Diana… A very friendly and positive lady who encouraged me to became a member of the club."
"I have been a member of David Lloyd Clubs for over 10years... definitely makes it good value for money."
"Been a member for several years now. I have never been one to go on a gym floor and feel comfortable but what makes this club special are the fantastic group exercise instructors."
"You get what you pay for with this club. It’s not inexpensive but the facilities are phenomenal."
"We visited today at David Lloyds Club at Chigwell, signed up for diamond membership for our family of 7, it was a great experience."
"Amazing place I’m glad I’ve join me and my family which is 5 of us amazing staff Diana &Billy highly recommend."
Cons:
"A standard membership is £140 a month, you have to pay £3 to borrow a towel, £7 for a new card if you lose one, guest passes are £30."
"Also the price of food and drinks are pricey (that’s my opinion)."
"However the price for me my partner and our infant is a bit high at the moment."
"Membership is quite expensive - just under £150 monthly for the spa inclusive membership in early 2023."
"Membership is a bit pricey."
"Membership is £170 per month and cannot seem to discuss this with anyone."
"The car park cannot accommodate its members, so facilities are reduced to help member parking, but this is not reflected in the website offering x number of facilities for £ membership."
Food and Restaurant Service
Pros:
"Adequate restaurant and food service for the nature of the club."
"The food service time is okay, but the food itself is really good for the price, I don't think I've had a bad meal there for 5 years at least."
"Really impressed with the restaurant area such a good service and Nathan and his team in particular really gave us a great service with smiles on there faces."
"Just wanted to leave a review because I had such an amazing time at David Lloyd Chigwell great customer service at the bar."
"Naureen is an absolute gem at the David Lloyd gym restaurant, and her exceptional service truly deserves recognition."
Cons:
"Healthy portions at unhealthy prices - but tbh, no worse than other similar establishments."