Address: 5 Clapham Common South Side, London, SW4 7AA, United Kingdom
Phone: +442075010454
Rating: 4.1
based on 147 reviews.
Customer Service
Pros:
"Nothing but praise for Portico- Ivett- her professionalism, patience and positivity shone throughout the duration of the process."
"They were quick at responding to all enquiries and answering all of my many questions."
"I recently dealt with Nattalei when looking for a rental and was impressed with her friendliness and positive attitude."
"Flora was so helpful and kindly answered my questions and concerns even after we had viewed the flat and the contract was signed."
"Sian Merrilees at Portico was very helpful during the entire process of our move."
"Andrew Murphy at Clapham Branch was friendly and professional."
"Ivett was always early for appointments, knew the properties and the letting conditions back to front, and was always helpful and polite."
Cons:
"The deposit team still haven't replied to a single email of ours."
"chasing you for rent even though you have settled it a few prior, because it's hard to check their emails."
"Property manager, Nathan Read, is rude and unhelpful. Doesn't respond to emails or calls."
"Complete ignorance from the majority of staff."
"Hugely painful process to receive our deposit back, lots of ignored emails and missed calls."
"Nobody ever took accountability, nobody will ring us back to discuss any complaints about procedure, and nobody in that office actually cares."
"Agents ignoring your calls and emails."
Property Management
Pros:
"Andy and the team at the Clapham branch have been phenomenal from start to finish in letting my property."
"I would happily recommend Portico to anyone looking to let."
"Worked with Isabella originally and then as she left her position Nattalei took over our application seamlessly."
"Holly and Patrycja from Portico excelled themselves in coordination and collaboration."
"I thing Portico is very good in lettings and sales."
"The team is very professional and efficient with their process."
"Would definitely recommend and would happily use Portico again."
Cons:
"So much went wrong with the flat when we lived there that was natural wear and tear, and we were blamed for things going wrong."
"We had an outstanding maintenance issue which was left unresolved for over 6 months, despite continual chasing from both us as landlords and our tenants."
"After leaving we have spent 6 months trying to get our deposit back and after 19 emails and calls every week are no closer to receiving anything."
"We requested that these tenants be evicted. We were told via email noticed had been severed. A few weeks later I chased up; they had neglected to serve notice and did it that day."
"When returning the flat we have had to wait over a month for the return of our deposit."
"The management of the property throughout the tenancy was below diabolical."
"We are still awaiting our deposit 40 days after our check out, they have ignored our calls and emails for the past month."
Professionalism
Pros:
"I would recomend them completely."
"My experience with Portico couldn't have gone smoother."
"Andrew who was helpful in the end."
"Would absolutly recommend!"
"The whole process went really smoothly!"
"They were professional and made the whole process as seamless as possible."