Hot Rod Diner Reviews Summary

Category: American restaurant

Address: 79-84 High St, Northfleet, Gravesend DA11 9HJ, United Kingdom

Phone: +441474249205

Rating: 4.6

based on 149 reviews.

Food Quality

Pros:

"Really good food and top quality."
"All the food was really good, hot and fresh."
"The All American Breakfast... very tasty."
"The burger was pretty nice, reminded me of a 5 guys burger."
"The food is different but tasty."
"The food quality and service... burgers and shakes are better than some diners in the USA!"
"Lovely food too, I ate it all and finished within the time limited of half an hour."
"Enjoyed the waffle and buttermilk chicken burger."

Cons:

"The sweet potato fries tasted like they had been left to soak in cold oil."
"The chicken burger was a few frozen chicken strips... with a small bit of burger cheese on top."
"I wasn't too impressed with the prawns as they really didn't match their description."
"The meat in the burger tasted awful, and the textures felt like there were 'spacers' in-between."
"The chilli on the fries tasted bland, like it came out a can."
"Buttermilk chicken burger that seemingly had been beaten with a mallet, losing most of its juice."

Pros:

"Service was quick and friendly."
"The staff member who served us was lovely and made sure we had everything we needed."
"Staff was very friendly and the food was fantastic."
"Great service and fantastic food! Catered well for a party of 8."
"The service was lovely as well."

Cons:

"Staff was OK, not much personal interaction."
"Our server didn't come back other than to clear the plates very quickly and didn't say a word to us."
"Unfortunately as soon as we reached home we both had running stomachs."
"The waitress attending took us to our table and gave us our menu's and we already had a feeling and vibe from her that we were a massive inconvenience."
"We paid and despite happy being a constant misery through our experience we left a small tip which she ignored upon walking away."
"Service was average, and the server had to be told by the chef to serve our food."

Pros:

"Love the set up, music and atmosphere."
"Interesting place with the vibe of 50's in America."
"Nice atmosphere, parked just outside in their car park."
"The venue is dainty and nice and very cosy."
"The decor in there is good - certainly hits the 50s American diner look they were going for."
"The decor was very 1950s American diner, which I thought was very cool."
"Fully enjoyed the experience, the diner has a nice subtle American decor."
"Once I came in the staff were friendly, the decor felt authentic."
"Plenty of decor you would expect on an American diner."
"It's definitely a great place to go for people of all ages."
"Nice local restaurant with American diner feel, serving all the American classics."

Cons:

"It was busy when we arrived (Sunday 10.30am) so I’d recommend booking."
"Only marked the atmosphere down as it was lunchtime and we were the only people in the restaurant."

Pros:

Cons:

Address the inconsistency in food quality, particularly the criticisms around the taste and preparation of the fries, burger meat, and chicken burger.
Improve staff training to enhance customer service skills and ensure servers engage more personally with the guests.
Take steps to maintain the energy and liveliness of the atmosphere, possibly by having background music or themed days to attract more patrons during slow hours.
Review the pricing strategy to balance value for money and affordability, potentially offering specials or discounts during off-peak hours.
Ensure that the high standards of cleanliness and food safety are upheld to prevent any incidents of foodborne illness.

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