TGI Fridays - London Stratford City Reviews Summary

Service

Pros:

• "Service was great despite I know they seem to be short in staff."
• "The waitress was brilliant and attentive, friendly and smiling, happy to assist."
• "Staff are very friendly and enthusiastic to serve."
• "Service though is always top notch. Staff are always smiling and happy to do what it takes for customer satisfaction."
• "Our server Chanel was EXCELLENT! She was very polite and professional and went above and beyond especially where there were some discrepancies with the food."
• "Served by Nishad H, he was very attentive, friendly and welcoming."
• "The staff were helpful once we were eventually seated and served."

Cons:

• "Absolutely the worst TGI Friday's I've been in 17 years... Complete disaster. Never coming back, that's for sure..."
• "I would not come back here unless there was no other options, because the service is just terrible."
• "Very disappointed with the service in Stratford Westfield. Everyone is walking around like they don’t want to be there."
• "The receiption staff didn't really care about the customers coming in."
• "The waitress at the front that seated us was rude and had a foul attitude."
• "The staff requires ALOT of training! This is not a place I would like to attend again."
• "The service was terrible. The staff seem to prioritise certain tables."

Food Quality

Pros:

• "Only thing I can honestly say I’ve enjoyed were the wings."
• "Also the food was delicious as usual. I love me some TGIF ribs and the cocktails mm... 😋"
• "When It came, Ohhhhhhh my, it was delicious 😋 absolutely on point."
• "Wow definitely the best chicken I have eaten. Food was fantastic."
• "The food was very tasty, especially the short rib, home sauce wings and potato skin with beef."
• "Food was absolutely delicious. Rubs were succulent, very tasty, always a very good standard."
• "The food tasted great especially the steak. It was soft and the garlic mash is so tasty. Best potato mash!"

Cons:

• "20.99 is quite a substantial amount of money for that."
• "The spicy taco salad had a weird spicy after taste, so could not finish it."
• "The food was burnt and over done."
• "The burger I had was dry & absolutely tasteless it was like it was reheated then held under a hot lamp."
• "Food was awful, especially the sesame chicken strips."
• "The food itself was great but the service was just overwhelmingly bad."
• "Food wasn't great and it seemed to be missing things compared to what it said on the menu."

Atmosphere

Pros:

• "Great food and vibe."
• "The atmosphere is absolutely ‘American’."
• "Good ambience, though. Very American, with the cars and decor. Very spacious and trendy too."
• "The vibes in here are amazing!!!!"
• "Atmosphere standed TGI fridays, loud music, and a great party vibe."
• "A fun place, handy for after shopping or after cinema food."
• "Lovely atmosphere, very spacious; a sea of red benches/booths and leather seats."

Cons:

• "I reluctantly brought my kids here as my friend really wanted to come here and my worries were confirmed."
• "Place was busy and crowded which is understandable as its a busy mall."
• "The noise in the restaurant coming from the kitchen was awful."
• "The atmosphere was amazing though would come again to experience but maybe at a quieter time."
• "The cleanliness of the restaurant is still the same. I don't know what it is about TGI Friday’s in the UK but everything just seems grubby like everything has Jack Daniel sauce all over it."
• "The seats were dirty and the menus were dripped in old sauce and drinks. Disgusting!!!"
• "Too much noisy."

Management

Pros:

• "The one assisting us is Josiah. He was really pleasant and nice."
• "We explained to the manager and he was very friendly and understanding. He took 25% off our bill (around £36) without us asking which was very kind of him."
• "The only manager on shift Hisame was extremely patient and responsive to our complaints."
• "Since posting the above the manager got in touch with me and was happy to hear what had happened and apologised for the experience we had."
• "Hisame the manager of Fridays Stratford was absolutely fantastic."