Address: 155 Gelderd Rd, Holbeck, Leeds LS12 6BZ, United Kingdom
Phone: +441132015200
Rating: 4.1
based on 579 reviews.
Customer Service
Pros:
"Matthew Spencer is a great guy with good customer service skills."
"Mark Hunt was especially helpful and a salt of the earth type of person super easy to deal with."
"Priya was outstanding. We called her on Friday morning, and were driving away in our new car on Saturday afternoon."
"Priya was quick, responsive and super helpful throughout."
"Fantastic Customer Service by Donna Copland and the team at Leeds."
"Received exceptional customer service today from Donna in the services team from the outset and throughout."
"Donna getting me some information regarding future servicing providing me with a full brekadown of the works and prices along with passing me onto the extended warranty team. Very helpful and proffessional."
Cons:
"DISGUSTING SERVICE. Worst Mercedes’ Benz garage for customer service."
"I will never use the service department again have been messed around continuously no one calls back or responds to email."
"Definitely not what you would expect from a brand like Mercedes."
"This showroom is staffed by some of the rudest people I have had the misfortune of coming across."
"I would avoid this showroom at all costs, the customer service level is non existant."
"Terrible service, avoid At all costs if you can."
"Avoid! Went with stratstone thinking I would get the best service in Leeds for my mercedes. Completely the opposite, the staff seem to be trainees that aren't confident in what they are doing."
Staff and Sales Team
Pros:
"Drove up to have a look at/test drive a C class on Saturday. Was helped by David. Faultless service."
"Every stage of this buying experience was excellent with this particular dealership."
"Thank you Stratstone Mercedes-Benz and thank you David Mackwell for assisting in the purchase of my first Mercedes."
"From the moment we arrived at the Mercedes Benz in Leeds we were warmly and helpfully greeted by David."
"David is a fantastic salesperson and he was always willing to explain things clearly to me."
"I would highly recommend Mercedes-Benz of Leeds."
"Would gladly give Shabaaz 6 stars out of 5 if I could!"
Cons:
"They also remove negative feedback."
"Giving false hope in customer service is not something that should be practiced."
"For the sake of less than £200 - I would be a happy customer writing a different review; I pointed this out to the sales manager who maintained that they would not settle the invoice which I feel is petty and unnecessary...I expected better from a flagship Mercedes dealership."
"Went here in order to look at purchasing a Mercedes C220... was looked at and walked past by many of the sales team."
"MB Leeds, MB recovery and MB Customer Experience refused to accept responsibility which is totally unsatisfactory."
"I felt quite uncomfortable and slightly embarrassed that this was going on in front of me."
"The receptionist completely ignored me, left me waiting and when another customer came in, asked them if they needed help."
Service and Repairs
Pros:
"Called service to just try obtain a cost for servicing and spoke to Donna Copland. She gave me the costs I was looking for."
"Donna was knowledgeable (I had several questions and queries and she had the answers and / or found them quickly for me) and she was warm, personable and very helpful."
"Received a call back from Donna who was warm and friendly. Very pleasant service."
"Donna was an absolute star, she got me set up in no time at all and also got me sorted with booking in a service at short notice."
"Mercedes provided me with the courtesy car while awaiting for the spare parts and carrying out the repair."
"Donna also arranged and set up the service plan for my vehicle."
"Donna Copland was extremely helpful when it came to sorting out my service plan."
Cons:
"Towed my car here for a suspension issue... Took them 2 days to even unlock it despite me having a same day diagnostic booking."
"Have to say a 3 months wait for parts is a bit of a stretch?"
"I have paid £400 to have my allows protected and repaired against scratches but the company have been refusing my claims."
"after work was done they forgot to turn off the sensor for brake pads as this was meant to be done by them after completion of job."
"Took my mobility car for repair, they initially said they will pick it up but they never."
"Very poor service. Wasted months trying to sort out a recall issue."
"MB Leeds charged me £180 for a diagnostic check and didn't even do a basic check."
Buying Experience
Pros:
"Just collected my new car today it’s been a wonderful buying experience."
"From start to finish it was an absolute please to purchase my car from this dealership."
"I've just purchased a new Mercedes through Stratstones and I'm pleased to say my experience throughout was excellent."
"Had a great experience buying a car from Mercedes-Benz Leeds and would highly recommend."
"Eduard made us feel comfortable, at ease and he also managed to find a car after hours of us saying no that’s not the one."
"Travelled all the way from Birmingham to pick up my new E-Class. Top service from the entire team."
"I purchased an approved used E350 coupe in May 2022 and have to say, the buying experience was a 10/10."