Marco & Carl Reviews Summary

Food Quality

Pros:

• "The burgers were just unbelievable."
• "THE BEST FOOD EVER! Everything on their menu is to die for, my most fav is the chilli chicken basket starter & the burgers!"
• "The food was absolutely wonderful, We especially enjoyed the burgers!"
• "The pizza dough was fresh, crispy, and tasty."
• "The food is first class and is served hot."
• "Had wings and a stack. The wings were great."
• "The tear and share bread was so delicious, so was the chilli chicken with noodles."

Cons:

• "The food I had yesterday was insipid."
• "So I was here a couple of weeks ago with a friend...hmmm, should I have bothered is what I should ask myself....I ordered a rump steak...rare....so it turned up, burnt outside, and when I eventually cut through it, n believe me, a chainsaw would have been handier."
• "Food finally came, when it came in received the wrong burger."
• "The food on the menu was very, very limited."
• "Beef burger was rubbery and so dry it definitely wasn't fresh."
• "The kebab platter looked like ready made Meal from a takeaway."
• "Did NOT enjoy the pollo millianese OR penne pollo Al'arrabbiata."

Service

Pros:

• "Staff are all really nice especially the lass who served us, always smiley and bubbly."
• "Food was brilliant and service was fantastic."
• "our waiter was brilliant and the service was very good."
• "Service was top notch and everyone was friendly."
• "All the staff were really friendly."
• "Staff were really friendly and patient."
• "The young lady that served us was polite and always had a smile on her face and Marcus was a absolute gentleman."

Cons:

• "Unfortunately the customer service was really terrible."
• "We found the waitress super rude."
• "Every time a staff member made eye contact or walked past they looked away as if they didn't want us there."
• "Hands down the worst meal I've ever had... Service was none existent."
• "However there's this waiter who really needs some more training or a career change as hes so rude and shows no enthusiasm at all."
• "Horrendous customer service. Booked a table for two but wasn't asked to give a name for the table. Turned up and got turned away."
• "Waiter didn't even bother to ask if everything was to standard, poor customer service overall."

Price

Pros:

• "They really serve gourmet food at very affordable prices."
• "For 2 people - 2 starters, 2 mains and 1 dessert = less than £40! What's not to like."
• "Worth every penny."
• "The price was reasonable. The interior was a very nice and comfortable place to be."
• "The portion was generous and it was tasty fresh and great value for money."
• "Expensive but worth it."
• "Delicious food. Party of 6 visited last night. Nice ambience, friendly staff and Free car parking. Can't fault this place."

Cons:

• "Extortionate prices."
• "Pricing could be reviewed to be a bit more competitive."
• "Ridiculously expensive and below average food."
• "For the prices they charge, the food is salty and has small portions."
• "Too expensive for a below average meal."
• "For 2pizzas 2potions of chips a burger and chips and 3 to 4 drinks it cost £40+ definitely overpriced."
• "Service was very poor, food was not that nice and over priced."

Ambiance

Pros:

• "Great location if you're a lover of rich flavours."
• "This place becomes an addiction."
• "Great ambience, the decor is lovely and modern but with a rustic charm."
• "The atmosphere is very warm and welcoming."
• "Nice atmosphere though."
• "The interior and decor is fantastic."
• "The place was really nice on the inside."

Cons:

• "The place was nearly empty, giving it a rather dull and lifeless ambiance."
• "The restaurant decoration is worn out with a general impression of being not clean."
• "A weird smell too..."
• "The place is not as classy as marketed."
• "Bit of a sad grotty looking establishment I’ve got to be honest."
• "The water glasses were very dirty."
• "Terrible food and the restaurant smells like a toilet our table it was very dirty."