North Wales SEAT Reviews Summary

Customer Service

Pros:

• "Absolutely amazing customer service, professional sales team."
• "Really friendly staff, nothing was too much trouble."
• "Brilliant customer service provided from start to finish."
• "Fantastic customer service today by Arron Williamson. Very friendly and professional approach."
• "Robbie Hughes was first class from the moment i walked in and told him my specific needs."
• "Excellent Customer Service & A Great Deal."
• "Great service and very efficient when purchasing our new car would recommend."
• "Great experience here, Apryl at the Seat garage was extremely helpful."

Cons:

• "I'm a mobility customer who had to wait over 20 months to get my car."
• "Never had such a bad experience with any main dealer got my seat Ibiza 4-5 year old car."
• "If I could leave zero stars I would - We ordered a 5 door car and they sent a 3 door."
• "Walked in to North Wales Seat they had about four staff talking to each other but none of them spoke to us."

Vehicle Quality and Selection

Pros:

• "Our brand new Arona is really comfortable as a passenger."
• "Collected my new Ateca today with the help of Arron Williamson who made buying a new car a breeze."
• "I just want to say thank you to Arron for making my experience of buying my new car so easy and smooth."
• "I bought my first brand new Seat Ibiza 3 years ago from North Wales SEAT and was so impressed."
• "Recently purchased a vehicle from North Wales Seat and can highly recommend."

Cons:

• "This car was ready before Christmas(2022), but the dealership didn't update the mobility order."
• "When I picked up the car, it only had 0 miles of fuel in it."

Communication and Follow-up

Pros:

• "Laura from handover team took everything from thereon and kept me up to date on the preparation of the car."
• "Always a pleasure dealing with Arron, fantastic customer service and always keeping me up to date."
• "Great experience with North Wales Seat after recently purchasing a car. I couldn’t praise Dan Parry enough for his help."
• "Arron Williamson provided a first class sales service with excellent communication throughout."

Cons:

• "Called this garage last week to make an appointment to test drive a car which I want to purchase, waited two days and no phone call."
• "Very very poor service by a main dealer yes it a 4-5 year old car but you do expects to be able to drive it out of the garage without faults."

Dealership Experience

Pros:

• "The whole process was excellent. Emailed them for photos of the car and they got back to me quickly."
• "Fantastic experience with North Wales Seat after recently purchasing a car."
• "Just recently got myself an ibiza from seat in llandudno junction. Fantastic service from him, could not fault him."
• "Having purchased new cars for over 20 yrs from various dealers I found Lloyd the most professional sales person."

Cons:

• "After a failure to prepare the car as promised, the dealer apologised and did an excellent job of putting everything right."
• "Unbelievable bad service on the last 3 times they have anything to do with my wife's mobility seat car."