Prestige Hair & Beauty - West Croydon Reviews Summary

Customer Service

Pros:

• "I have been a customer at prestige hair and beauty for years now. They have really good customer service."
• "The manager/owner is excellent at what she does. Her professionalism is second to none."
• "I am really happy with the services offered..warmth welcoming... I always do my nails here and it last me for up to a month without breaking or polish coming off."
• "The ladies at the reception are always lovely and welcoming too."
• "They are always friendly and welcoming."
• "I have recommended Prestige to friends and family and will continue to use their service."
• "Always warm welcome friendly staff excellent service worthable to spend money in prestige definitely recommended."

Cons:

• "The manager is soo deluded i got there asked how long she said 30 minutes and i ended up waiting 2 hours."
• "Save your money and time and go somewhere else."
• "Terrible at nails, use cheap polish and when I asked for a certain colour they told me they didnt have it but they had it on the shelf I had to show them."
• "They're so rude, I called and the woman hung up the phone while I was speaking."
• "This business is run by a ladies who has NO customer service AT ALL."
• "Very unprofessional. If I could give no star at all, I would."
• "The receptionist/lady at front desk is very rude to customers and staff."

Cleanliness

Pros:

• "The shop is so clean and always well stocked."
• "They do amazing work nice & clean shop well done."
• "Shop is very clean. I love the shop. Very kind, polite people."
• "They are clean and do not have that pungent acrylic smell."
• "Today was my second time getting my ears pierced and I’m so happy with the quality of the earrings I get to choose from and the shops is always keep spotless so hygiene is not something you need to worry about at all!"
• "I am a regular customer i come here very often to get my eyebrows threaded and tinted the salon is always very clean and the staff are super friendly."
• "Best place ever. very clean also."

Cons:

• "The place is so dirty,untidy and tarnished."
• "The place is very dirty, they don’t sanitise anything, my sister got cut during her pedicure."
• "They 100% do not disinfect the pedicure bowls and the woman dipped the cuticle cutters in the water where my feet were to wash them!! Disgusting and should be avoided at all costs."
• "They dont clean their nail stuff just reuse it so thats disgusting knowing they cut me i bled and they will reuse."
• "I would not recommend anyone to go and spend money in such poor hygienic place and unprofessional."
• "This place is awful! The hygiene (lack of)."
• "AWFUL PLACE!!! PLEASE AVOID THIS PLACE."

Professionalism

Pros:

• "Fozia is such an amazing Nail Technician, the best I've been to, and will always travel just to have my nails done by her."
• "Hoan did my nails this time and I absolutely love them."
• "I’m 16 and they are definitely child friendly and made me feel comfortable."
• "Fozia is very professional in her approach."
• "Got acrylic nails done with pedicure. Excellent services from very professional staff."
• "I had individual lashes done today and it was professionally done."
• "The staff always make sure the customers needs are met effectively and how they want it professionally."

Cons:

• "A pedicure should not be painful and leave you cut in 3 different places so that 10 hours later, your toes are still stinging."
• "The technician completely f’ed up one of my hands and refused to do it again."
• "Worst ever experience for eye lash extensions."
• "The lady who did it for her was not trained and took my mums skin off instead of taking the hair off."
• "Had eyelash extension infill the next day the majority of them feel out so made appointment the next day for a infill turned up was left waiting Rude staff shouted at me."
• "I had a shocking experience from this rude and unprofessional lady."
• "Her customer service skills needs a lot of work."

Price and Value

Pros:

• "Happy to spend my money into this place. reasonable prices."
• "I am really happy with the services offered..warmth welcoming... I always do my nails here and it last me for up to a month without breaking or polish coming off."
• "I work in housekeeping and I've been doing my nails with them and my nails keep up to 5 weeks with the gel (good products)."
• "Pedicure was good and nails are done to standard depending on style/set (SNS or Gel)."
• "I’ve been visiting this salon for over a year and I have always been 100% satisfied with service given."
• "You can get all you need done, such as nails, pedicure, waxing, hairdresser and much more."
• "Overall great experience!"

Cons:

• "Their prices are stupid considering the poor quality and they charge a ridiculous amount to remove the nails too!"
• "I was overcharged by the nail technicians..."
• "Staff are charging differently. Today I was charged £7.00... Last time I went it was £5."
• "The extortion of customer's who are new is evil..."
• "I don't think their shellac is authentic because it started peeling/chipping after 2 days."
• "Worst nail place ever I've had £10 nails stay on longer the quality of the nails are awful they will break of within a day and the rest will follow within a couple of days."
• "I had my eyelashes dun for 60 pounds and they fell out the same day."

Staff Attitude

Pros:

• "All the staff are very friendly manger is understable I am very happy and satisfied."
• "Excellent and very professional work done patiently with smile and care to hair."
• "The staff are a lot nicer than any place I've been to, this is my second visit as the lady did my eyebrows perfectly."
• "The team are very friendly and professional."
• "Everyone was so lovely, my eyebrow lady and person who did my mani was amazing and professional."
• "All the staff are wonderful, they make you feel at ease."
• "I’ve been a regular customer at Prestige for a while now. I get my eyebrows and lashes done by Silva."

Cons:

• "Well where to start, I believe this is a racist establishment, to all but indians so please beware."
• "They never fail to make me look good I love them so much they always look after their clients."
• "Do not come here if you are Black or simply do not want to put your hard earned money in the pockets' of racists."
• "Owner prioritises customer order based on her own logic, then argues and backchats you when you highlight customers after you are being served before."
• "These nails will snap off in under a week... No nails I've ever gotten have fallen off like this."
• "Rang me and shouted at me over the phone. 'Hey customer! Why you go outside!? - Eh?! Eh!?'"
• "No apology was given for the wasted time and no regard was shown for the journey I took for a booked appointment."