Address: lakeside, intu, Arterial Rd, Stifford RM20 2ZS, United Kingdom
Phone: +441708607666
Rating: 4.1
based on 122 reviews.
Customer Service
Pros:
"I would highly recommend this salon."
"Very friendly and highly talented staff."
"They were very polite and fixed them for free which I now love and the colour suits me now, they look very professional and slick."
"I have just had a half leg wax by them absolutely fantastic, amazing customer service and absolute painless definitely going here again with 100% recommendation."
"The manager who is called Sapna is very professional, she gave me a perfect customer service and lovely shellac nails within 15-20 minutes :)"
"Punam is a very good beautician she takes her time with my treatments and always provides excellent customer service."
"I have been using Adorn Beauty Lakeside for many years now and have built a great relationship with Sapna who always fits me in."
Cons:
"The older woman virtually removed all of my eyebrows."
"The management told their staff to just do it quickly and not properly I was too embarrassed to say anything."
"Avoid this place like the plague."
"Definitely wouldn’t recommend this place to anyone…"
"The customer service in this place is just horrible. Staff is so rude and miserable."
"Staff are very rude, I asked for a medium brown tint she put the tint on and wiped off straight away so they had hardly look darker than my natural colour, was not happy at all."
"Salon manager has zero authority to process refunds - utter shambles!"
Hygiene and Professionalism
Pros:
"She always gives me little tips on keeping my nails strong & healthy in the meantime between treatments."
"I found the place good and the staff professional and friendly at the same time."
"It was very calm atmosphere with relaxing music playing."
"I always go to Adorn for my Shellac Manicure. Always last at least 3 weeks before I need them redone."
"The store played relaxing music and was a calm environment."
"I have been impressed with all my treatments."
"The customer service was excellent and I was made to feel comfortable at all times."
Cons:
"They did use old and USED files on me...which can transfer bacteria. So be warned of that!"
"It's okay. Cheap pedicure. Nothing amazing but if you want a cheap quick pedicure then this works. I will say hygiene isn't the best."
"The salon claimed she has trying but couldn’t show a certificate for her."
"She managed to get glue into both eyes, used my forehead to rest the lashes and glue and when removing the below eye stickers she ripped 2mm of my skin so it bled."
"After the lashes i had a full face wax booked. Now the aftermath of the treatments was i had clumps of glue of my lashes. On top of that the wax was left on my face and left my skin ripped and peeled."
"Cleanliness of the salon needs to improve."
"Went in for a luxury pedicure, I advised the salon worker before the treatment that my skin grows close to the nail and to be careful as I didn’t want to be cut, she acknowledged the request and her colleague, clarified the instruction, with her, 5 minutes in to it, she cut my skin, causing it to bleed."
Value for Money
Pros:
"The best leg waxing i have had in years... I was in there for 5 mins max for half a leg wax and its completely smooth."
"Her waxing, threading and tinting is great."
"Ladies, definitely go to Poonam for your intimate waxing. She is incredible."
"The packages are affordable and we’re given one free wax on purchasing 5!"
"I visit every 6-8 weeks for my routine Hollywood waxing and the service is amazing."
"It’s very clean, spacious and always gives good vibes."
"I have been coming to Adorn for over four years and the treatments I receive from Poonam have been excellent, each and every time."
Cons:
"I was charged £30 (over £70 in total) more than the previous time I went."
"Got shellac nails done for £30 and they lasted 2 days before completely peeling off!!"
"I will never return, and it’s such a shame because I really felt comfortable going here."
"Had gel done soon as I had them done they were already peeling off... wouldn’t give my money back."
"Will never be going back... So rude and unprofessional they rip people off !!!!"
"Avoid! Nail filing was uneven and ruined the thumb nail...and then had the nerve to charge me for the horrendous job done."
"Very poor quality of service. Came in for a mini-manicure and by the following day the polish on at least two nails had completely peeled off."