The Trawl Boat Inn – JD Wetherspoon Reviews Summary

Service

Pros:

• "Friendly staff and nice atmosphere when inside, it was busy and service was swift once the order was placed on the app."
• "No problems getting served though by the friendly and efficient bar staff."
• "Staff very friendly and helpful."
• "The service was excellent given it was very busy."
• "Staff are efficient and never stop working! Great to see."
• "The staff were very busy, but relaxed and very efficient serving their customers."
• "The staff are really efficient and friendly."

Cons:

• "Took over 20 mins for drinks to come out when staff was just standing around talking."
• "Staff were serving people out of turn and avoiding the bottom of the bar because of a challenging customer."
• "Unfortunately staff ignored customers who didn't comply."
• "Customer service at the bar was awful."
• "The waitress we had was a bit miserable and abrupt just plonking glasses and plates on the table."
• "A member of staff who was asked to clean a table suggested it that a customer should sit somewhere else if they wanted a clean table because he was too busy."
• "Service shocking, breakfast cold, toast cold."

Food Quality

Pros:

• "Great value for money. The Curry was excellent but the naan bread was tough."
• "The food is good, not cordon bleu but to a good standard."
• "It can't be beaten for value on the great selection of drinks, the food is basic but as always, hot and fresh."
• "Food arrived in stated time and was hot, but a bit bland."
• "Food was absolutely lovely and came out at a great speed."
• "The pizza was better than any I've tasted, not greasy and full of flavour."
• "Lovely meal on Thursday evening. I had the sirloin and it was cooked to perfection."

Cons:

• "But the food arrives sometimes before I even return from the bar with the drinks. Nine times out of ten it is also like warm."
• "4 meals were undercooked including raw chicken and the chips looked they had been sat around for 30 mins before coming out."
• "The food was poor quality and 3 Ounce burgers! So small and dried up, I won't be dining here anymore"
• "Food was not great ( I had steak pudding ) I sent it back twice as it was awful and then gave up."
• "Ordered my favourite burger with Jack Daniels sauce, was brought it with Barbecue sauce. Burger was tough."
• "The food has got awful, the curry was grizzly chicken and the rice was like a brick!"
• "Got a mixed grill wasn't very hot and there was food missing of it."

Ambiance & Cleanliness

Pros:

• "It's a great spot to sit outside on a sunny summers day & watch the world go by with a cold beer."
• "The Trawl Boat Inn has a very warm and relaxed atmosphere to it."
• "Great outdoor area I'm summer!"
• "Everywhere appeared clean. Ladies toilets spotless, no odours."
• "this pub has a lovely big live fireplace which makes it very cosy on a chilly winters day."
• "I visited on a sunny day and decided to sit outside, very pleased to find smoking and no smoking areas outside."
• "The pub itself is clean well located and a good atmosphere."

Cons:

• "Not the nicest surroundings. Really really need new chairs. And tables. Looks very old fashioned."
• "They Do Not clean tables enough."
• "The pub is far to bright the ceiling lights were hurting my eyes could do with refurb."
• "Door lock looked as though it had been knocked off and repaired badly. Vinyl flooring was coming up at the edges, toilet seat loose."
• "The ladies toilets Doors dont lock on most of doors. One cubicle doesnt have a light."
• "Just a little disappointed in the cleanliness of the tables on my visit, considering there were ample staff and not too busy."
• "Why don't they clear the tables and clean them, tonight was just typical an absolute shambles."

Value & Pricing

Pros:

• "Cheap and cheerful."
• "Always a good chance of Drinks as always."
• "2 pints of doombar 4.20! Large bar, plenty of staff, prices so good it makes no sense to drink at home!"
• "Food is cheap and decent enough - good to feed the family."
• "Had a tasty meal for a good price."
• "Love this place. Excellent value, but when was a Wethers not great value."
• "Had very nice curry was tasty enjoy it with Larger very good prices."

Cons:

• "The small plate sharer was more expensive than London prices."
• "The food was burnt to a crisp because of the poor management."
• "A bit disappointed with our visit this time the Yorkshire pudding and gammon was not as good as on our previous visits and the price of a pint of cider and a lager were too expensive."
• "Best spoons I've been in... Now gone terrible as they changed food suppliers to save money."
• "Service àt the bar total shite you can be the only person At the bar no one to serve you."
• "Worst service ever, we waited 50 mins for food."
• "Terrible experience today, had to wait for more than 20 minutes after I complained I was dissatisfied with the meal I ordered."

Accessibility & Facilities

Pros:

• "First time I have had a meal and it was great Small fish and chips for my wife and I and great access for her wheelchair."
• "There is disabled access to the premises, and disabled toilet at ground floor level, the key can be obtained from the Bar."
• "Great to see that they had a separate gluten free menu, which made it a lot easier for one of the members of our party."
• "The toilets are always a hike but in true Spoons style are spacious, well equipped and immaculate."
• "We were fortunate to sit outside and enjoyed great table service for drinks and food."
• "Nice choice of beers including bottled ales. They have Moretti on tap which I love so it’s a winner."
• "The app is great too with Table service ! No waiting at the bar."

Cons:

• "The only issue was that we couldn't park nearby. That and the fact I'm disabled made it difficult for me to get to the toilets."
• "Having to run the gauntlet of smokers to get in!"
• "Just spoilt by the condition of the toilets."
• "The men's toilets are pretty shabby and they are never clean, there's also a tap in there that has been bust for about 12 years!"
• "Having to queue for only one coffee machine working, the other one needs cleaning. staff not bothered."
• "It's a bit of a dark venue. Better to sit out if possible."
• "Breakfast was a little ropey, some of the pancakes we ordered were very solid they'd obviously been over cooked."