D&J Woodcock Motc Only £35 Service & Repair Centre Reviews Summary

Customer Service

Pros:

• "The service we received from Jordan and other members of staff was exceptional and nothing was too much trouble for them."
• "Outstanding service every single time we use them, trust and reliability is so important when you don't really know cars and we have so much peace of mind with Dean, Jordan and the Team."
• "The service I received from the first phone call was superb."
• "Fantastic customer service. Had an emergency that happened with the car on the way into York & despite being busy they checked over the car & sorted the issue there & then no hassle."
• "Excellent customer service from Jordan and Dean."
• "Amazing customer service, I went today to look at cars, I wasn't pressured into buying and was given time to look at my own pace."
• "The service they supply is second to none. The staff are always friendly and very professional."

Cons:

• "Shocking customer service, I will not be recommending!"
• "Arranged to view a vehicle today between 2 and 3 pm. Drove over 40 miles to be told it had been sold. No courtesy call or apology."
• "Would not consider this dealer again if this is an example of their customer service!"
• "Poor service went to buy a car that I had my own finance set up... to then be told I couldn't have it unless I use their finance company only."

Sales Experience

Pros:

• "We sold our Car Garth was brilliant within 20 minutes our car was sold no fuss and the money transferred straight into the bank very satisfied great garage."
• "Have just purchased a Mercedes SLK convertible and cannot praise the experience highly enough."
• "Just bought a smart white edition from Jordan the car was beautifully presented."
• "Garth the Sales Manager was very patient and helpful, making the whole experience a pleasant one."
• "Gareth who looks after sales was an absolute gem, no pressure, just old fashioned face to face conversation."
• "Exactly as car sales should be, good, honest and no pushy sales tactics."
• "The whole experience was smooth and enjoyable."

Cons:

• "As a seller you can move your car on quickly but don't expect to get market value."
• "I honestly think I let my car go for nearly £1000 less than I should have done."

Vehicle Quality

Pros:

• "All cars are superbly presented."
• "Both cars are Lexus and both were in excellent condition when purchased."
• "We looked at a VW Tiguan 2015, it was showroom standard, immaculate and very well prepared and valeted."
• "The cars are absolutely spotless inside and out."
• "When I arrived at the garage I could see all the cars were immaculately presented and even the surrounding area was clean & tidy."
• "The car is superb and I am a very happy customer."
• "Recently bought an Audi A5 which was in immaculate condition, dealt with Jordan who was courteous, polite and professional providing a first rate, positive and relaxed buying experience."

Cons:

• "The Audi A3 I looked at was covered in poorly disguised stone chips, had a ding on it's o/s front wheel arch, corrosion bubbling through a panel on it's rear o/s door and the alloy wheels looked as though they had run along every kerb in the Northern Hemisphere."
• "Was pleased with it for about a week when a suspension knock appeared."
• "Bought a BMW 320D from Dean and Jordan late last year, had an issue with power steering rack costing up to £800 to fix."