B&Q Swansea Reviews Summary

Product Selection and Availability

Pros:

• "Large store with all departments available."
• "Got what I needed/wanted at reasonable prices."
• "A vast retail and trade resource. Popped in for a gutter bend and some cable clips...paid and out in five minutes."
• "This B&Q is amazing. It is extremely large, one of the biggest stores I have had the pleasure to look around and shop."

Cons:

• "Small choice of furniture but reasonable lighting selection."
• "Whilst they had what we wanted on display it was a discontinued item, staff member kindly checked stock, none available."
• "Availability of products is hit and miss."
• "Went in to purchase 2 radiators and some decorative mouldings which both were showing as plenty in stock...the mouldings had all been mixed up."

Customer Service Experience

Pros:

• "The staff here are helpful and knowledgeable but you do have to seek them out to ask questions."
• "Staff are friendly and helpful and patient."
• "I must congratulation Angela for her help in sorting a recent order I placed."
• "Always use this place. Use it or loose it as they say. The staff were amazing and couldn't do enough to get me sorted out."

Cons:

• "My mum brought a kitchen tap in today only to find she was given the wrong one... She was spoken to rather disrespectfully by a German sounding lady."
• "Called on sunday jan 21st 3pm...was totally ignored by a cashier called julie...who was having a chat with a friend...loudly."
• "Terrible experience. Before even fully entering the store I had a member of staff walk into me because she was too busy talking to her male colleague."
• "Based on my last visit, I'm very surprised this store is still open. I had contact with a number of staff and most were incredibly moody."

Price Comparison

Pros:

• "Got what I needed/wanted at reasonable prices."
• "Looking for Garage Shelving. Very pleased to find 2x packs of metal shelves... at BETTER than internet prices because no shipping to pay."

Cons:

• "The biggest downside here is the price. Went in to buy a shower hose and was stunned by the prices."
• "It's OK, It's a B&Q. Overpriced at times but stock levels are usually very good."
• "We went to the store a few days ago and was very surprised on the prices on the door bar's for wooden floors costing £13 and the floor edgings costing £9 each was overly expensive."

Online and Delivery Experience

Pros:

• "I must congratulation Angela for her help in sorting a recent order I placed. She was extremely helpful, polite, showed excellent customer care skills AND rang me back when she said she would."

Cons:

• "Navigating the payment system is a nightmare, took 5 attempts to pay them online with ‘oops internal errors’ or a problem occurred etc etc."
• "Expecting delivery from B&Q Swansea am today item was wrong now still waiting for delivery paid delivery & the delivery manager said the reason why they couldn't call me back when promised because they was too busy."
• "Dreadful buying experience - you might want to read the following before using the B&Q bulk delivery service. A simple order - £300 of timber online, for a nominated day delivery."