Currys Reviews Summary

Customer Service

Pros:

• "The staff were friendly and helpful on the phone beforehand."
• "Excellent service and amazing knowledge of there products. Amazing layout with lots of interaction with there products. Found exactly what i was looking for with the help of a sales colleague."
• "We were served by a delightful, polite, funny, down to earth young man."
• "Very professional young man sorted me out with my purchase I was very impressed with his excellent help and service gave me good advice all in all an excellent experience."
• "Went to pick up a laptop, took quite some time for a staff member to come and serve us, but when a staff member called Minn heard how long we had been waiting he made an express effort to make sure we were served promptly by himself, even though he seemed busy at the time."
• "Very lovely staff we ordered an item changed our plans and stopped the order and 're ordered what we wanted done in an instant no problem at all staff were great about it."
• "Staff exchanged the defaulted product without a hassle. They help with the new item to my car."

Cons:

• "Staff haven't got a clue about any of their products. Not interested in helping you."
• "Asked assistant for help on laptops, told just a minute. He never came back."
• "Over the Christmas period I spent a considerable amount at this store and the customer service was terrible."
• "Sorry. Absolutely horrendous service and awfully inexperienced staff members that do not really appear to want to help you."
• "Rude manager, absolutely no sense of what good customer service may look like."
• "Terrible store. Tried to purchase a TV today but no staff had any interest in helping."
• "The service here today was to the usual standard. Shocking."

Pricing and Stock

Pros:

• "Middle size store so not massive range, price was cheaper online, so we did click and collect and then immediately collected."
• "Picked a cooker out price reduced at £289.99...only then to be told it was priced wrong and should be £415!"
• "The place was offering good discounts."
• "Nice shop well laid out, sales staff are very helpful with no pressure which is nice even helpful suggestions on money saving on there cross promotions offers."
• "The item I bought from Currys was the cheapest I could find on the internet."

Cons:

• "Everything is considerably more expensive than other stores or online. Memory sticks, cables and accessories to name a few things."
• "Ordered a echo online and reserved it to be told none in stock when I turned up... no alternative offered."
• "Went to look for Samsung smart watch had watch on display however when I wanted to buy said they would have to order it had same problem with TV ordered both from Argos and picked up on way home from Currys you need to hold stock !!!"
• "This is the 3rd time I've shopped here and they've had no stock?"
• "Checked website and said they had stock drove down to find there was none in stock but was available to order online and collect in store."
• "Useless place...had an offer online but had no stock."
• "Website shows stock that isn't in stock."

Online and In-Store Experience

Pros:

• "Delivery is free too."
• "Just 'click and collect'. 10 minutes later I was putting it in my car, can't beat that service can you."
• "Needed an SD card for my camera they have nearly everything laid out just there and easy to find."
• "Good range of products in a large store. Easily accessible from London way with ample parking nearby."
• "Great display of kitchen goods, tv's, computers and associated equipment, cameras and phones."
• "Such a beautiful, relaxed and exciting environment to look at all the newest gadgets and gizmos."
• "Always good for a general browse as large store with plenty on show. Plenty of staff on hand but not pushy."

Cons:

• "Ordered a fitbit online with option to pay in store...to be told by shop assistant that they cannot accept vouchers in store, they can only be redeemed online."
• "Ordered and paid for television bank holiday Monday. TV disappeared in transit."
• "Lousy on line experience trying to make a purchase. Complained online took nearly a week for them to reply."
• "Purchased item for store collection. No contact at all since and impossible to speak to anyone in customer service...total waste of time."
• "Paid for item online MONEY WAS TAKEN FROM MY ACCOUNT then 50 mins later they cancelled my order and can't get item in store it's an online only order!"
• "The online service is absolutely ridiculous. Two items ordered both fitted and both turn out to be faulty (same day)."
• "I would recommend this store to everyone I know."