Nissan at RRG Bury Reviews Summary

Customer Service

Pros:

• "Everyone is friendly, very helpful and courteous, a credit to the Company."
• "Bruno and James made the whole experience stress-free, from placing the order to collecting the car."
• "Bruno has been exceptional all the way through the sale; very good communication."
• "Fantastic customer service from the first message I sent to view a car to the service received after I’ve bought the car!"
• "A huge thank you to Bruno and Nissan Dealership for my new Nissan leaf."
• "Highly commend Bruno and the team for their fantastic customer services."
• "Bruno was friendly and informative on the test drive and again on handover. Great communication throughout."
• "Bruno, thank you very much for your time and making our experience with Nissan one to remember."

Cons:

• "Avoid this place. I bought a Nissan Leaf here...They literally have no aftercare service, and any issues will not be resolved."
• "Sadly, this is an edit to a previously glowing review...Abu was again instrumental in changing agreed terms and conditions and has failed to accept responsibility for it since."
• "I wouldn't recommend this place at all, had problems with my vehicle, not helpful. Caused me so much stress."
• "We understand that is not RRG Bury fault but to order a car in Aug and be told it will be ready for Nov, Dec then January is a bit poor."

Sales Experience

Pros:

• "Really great quick, helpful service. Noriel was superb at helping, demonstrating our new car."
• "Fantastic service and professional especially Noriel who sold me a Nissan Qashqai could not believe how clued up she is."
• "Just bought my car remotely from RRG Nissan Bury...Thanks to Bruno I felt in safe hands."
• "First time purchasing from Nissan Bury and would definitely return in the future. Ordered and received the new X-Trail with no problems thanks to Noriel."

Cons:

• "The sales manager went away to work on the offering. He came back and matched my budget. I didn't see the subtle change he had made until after the collection of the vehicle."
• "I bought a brand new Nissan Quasqai E-power...the dealer was so very helpful during the sales process. However, a few weeks into owning the car it developed a horrible groaning sound."

Delivery and Condition of the Vehicle

Pros:

• "Car was delivered bang on time in immaculate condition by a cheery delivery driver who showed us all we needed to know."
• "He sent videos and pictures and was constantly there if I had any questions. Thank you Bruno I am very happy with my car."
• "Great customer service , best dealership we have purchased a vehicle from. Thank you to Bruno for arranging the sale."

Cons:

• "The Mercedes was over £25000, my dream car for trouble free diving. Problem 1, tailgate hydraulics noisy, mentioned to car sales person and no action taken."

Aftercare Service

Pros:

• "Bruno was amazing, made the whole process stress free, due to the great customer service i received i will not be using any other dealership in the future."
• "Bruno went above and beyond to sort out a smooth and happy car purchase, thanks a lot."

Cons:

• "They literally have no aftercare service, and any issues will not be resolved. I am stuck with a brand new car that sounds like it’s an old shed!"
• "During the summer, my daughter bought a car because Bruno promised her all sorts of incentives. On collection of the car, none of those promised incentives had been carried out."