Marshall Nissan Lincoln Reviews Summary

Customer Service

Pros:

• "From the very start of choosing a suitable vehicle...couldn’t ask for a better salesman than Kyle!!"
• "Harry Chadwick has been friendly, efficient and excellent from start to finish."
• "Great customer experience from the sale's team Harry and Simon in helping choosing my new car."
• "Had a brilliant experience ordering and picking up my new Nissan Duke through Kyle."
• "Juan is such a lovely guy. Promote that man!"
• "We made a quick call to see if we could bring our car in...Car sorted in a few minutes. Very helpful."
• "My husband got a mobility car from Nissan. Kyle Lees dealt with us. What a great experience."
• "We ordered a new Qashqai through the mobility scheme...Kyle made it all so straightforward for us."

Cons:

• "Do not have any dealings with this company, their customer service is dreadful..."
• "I don’t know if this was a sales tactic, but it altered the atmosphere in a negative way."
• "My car came with no locking wheel nut key...Makes me extremely concerned about what other issues I may have."
• "Awful service. My purchased (faulty) Range Rover delivered (uninsured) and left on my driveway..."
• "Do not buy a car from here. I bought a juke in February and its had 2 systems go faulty..."
• "Would give 0 stars if it allowed me. Disgusting service from Marshall's Nissan Lincoln."
• "No customer service at all, called to get a repair sorted, I then called 5 times during the day..."
• "Very poor service. Rude salesman completely put off buying from Nissan..."

Sales Experience

Pros:

• "Incredible service! I felt very looked after by Juan throughout the process..."
• "Great service and attention to detail from Cameron fry who sold us the new Qashqai today."
• "Really brilliant service from Matt at Marshall Nissan Lincoln buying a second-hand car."
• "Excellent service from start to finish. Really well looked after as I’d traveled 120 miles to collect the car..."
• "The entire process was fantastic and Scott really looked after us, being kept up to date with everything..."
• "Excellent service all round. Pleasant atmosphere and all the staff I had contact with were very welcoming and friendly."
• "After years trying to track down a rare car part we spoke to Rob? In the parts department who went way above his job description..."
• "Absolutely outstanding service friendly helpful staff not rushed lots of advice sam lane went above and beyond..."

Cons:

• "Rang to enquire about a pickup, told it was loaned out for the weekend so wasn't available to view or drive..."
• "1 star as there is no option to give a 0 star review. I booked my car in for a service and MOT...Part of this PROMISE is 'to keep you mobile free of charge...'"
• "Would give 0 stars if it allowed me. Disgusting service from Marshall's Nissan Lincoln. Had our car for 2 weeks to then be refused warranty..."
• "Firstly we drove all the way from Skegness to hopefully choose a Nissan on motobility. Unfortunately no sales people that deal with motobility were available at the weekend..."
• "Booked my 2014 navara in for service and also some warranty work, at the time of booking was told it will be best to have the vehicle for a week..."
• "Just wanted to drop a huge thankyou to Mr Simon Cullen. He sold me a Nissan Juke which I'm very pleased with. Great customer service throught the process and very down to earth."
• "Do NOT buy from this garage!! I travelled from Bristol to purchase 2x 17 plate Nissan jukes. The cars were apparently in great condition! On the day of pick up, one the the cars had scratches all down the side..."
• "I had to wait 4 hours between ordering the car I chose and getting to pay for it. It would have been much longer, if I had not insisted on waiting no longer..."