Bradford & Howley Reviews Summary

Professionalism and Customer Service

Pros:

• "Myles was always kind, helpful and reliable."
• "Very prompt communication."
• "Myles' support was instrumental in ensuring a great experience."
• "The whole team at Bradford & Howley have been fantastic."
• "Myles demonstrated a high level of dedication and commitment."
• "I can't recommend them highly enough."
• "Myles and Amelia were such a pleasure to work with."
• "Ciaran Murphy was very professional, responded every time quickly."

Cons:

• "B&H were supportive but then felt pushed at several points."
• "Pushy communication lead to further delays and frustration."
• "Not a big deal as our property did sell in the end but I would have expected that courtesy call."
• "The sales progression experience, which was bad and I had to escalate."

Communication and Responsiveness

Pros:

• "He has been very responsive in responding to all our queries."
• "Always responds in an extremely timely manner."
• "Constant communication, never felt like I was in the process alone."
• "He always returned my messages and answered queries promptly."
• "He kept me updated throughout the process."
• "They have kept us updated every step of the way without needing to chase them."
• "Myles was very good at keeping us informed."
• "Myles has been readily available with our calls and emails."

Cons:

• "The outcome was ok in the end, but the stress and pain we had gone through prior to Liam taking over, was undue."
• "We'd definitely go through them again but there were a couple of things that we were disappointed about."
• "The service was smooth and uncomplicated. Thank you."
• "The process was smooth so far. We would recommend Bradford and Howley team."

Professional Conduct and Expertise

Pros:

• "Myles was always well prepared and was able to answer all my questions."
• "He was always punctual what is rare from my experience with estate agents."
• "I would like to thank Myles for providing an exceptional service."
• "Myles Howard has a very professional approach to his work."
• "Myles managed to negotiate a unique rental agreement."
• "Myles Howard has gone over and above to help find my dream home."
• "Providing guidance throughout the process and clear communication."
• "Myles is very professional in his job."

Cons:

• "The major thing was the sales progression experience, which was bad."
• "I felt pushed at several points during the process and made to feel it was our fault."
• "Another, nearly identical property went on the market too with Bradford & Howley, undercutting our asking price."
• "Everyone we have dealt with has been polite, professional, easy to work with, responsive and generally helpful."

Overall Experience and Satisfaction

Pros:

• "I can't recommend them highly enough."
• "I would highly recommend them."
• "I would personally recommend B&H having twice had faultless service."
• "I can't rate their service highly enough."
• "I couldn't be happier with the level of service provided!"
• "We would definitely recommend him and the agent for anyone looking for a professional hassle-free experience."
• "This is the first time working with Myles and the team at St Albans. I have been very impressed."
• "They exceeded our expectations. Thank you to Mason for all his hard work."

Cons:

• "The sales progression experience was bad and I had to escalate the matter."
• "Although we didn’t buy a property through Bradford & Howley, we wanted to express our upmost satisfaction."
• "They gave us a good valuation for our property and sold it very quickly."
• "However our experience of working with Bradford & Howley has been nothing short of 5 stars."