Kingies Castles Bouncy Castle Hire Reviews Summary

Customer Service

Pros:

• "Fantastic service from Rich and his team, highly recommend."
• "Such amazing service lovely gentleman called rich helped me find the best product to suit my event best price ever."
• "Exceptional service. Prompt drop off and pick up."
• "Excellent communication pre delivery which I valued a lot."
• "Rich called me prior to the event to confirm details and arrived on time to set up."
• "Rich was very helpful and the communication was spot on regarding the delivery and pick up."
• "Rich’s communication and customer service are A* and I can’t recommend Kingies Castles enough."

Cons:

• "NOT RECCOMENDED.... DO NOT USE!"
• "Do not risk happening this to you. It was absolutely awful and left my friend in tears."
• "2 hours late then it rained so only had castle for 3 hours so because being late and rain I asked for some of my money back man was then moaning rather than apologising."
• "I wouldn't use again now shame as we had a lot of upcoming party's."
• "Absolutely terrible. Imagine this: on the day of your child's 5th bday party you are waiting for the equipment to be delivered and it is not."
• "But didn't turn up. After numerous phone calls, he texted back at 10.30 that their vehicle broke down and can't deliver."
• "Only use this company if you are prepared to be let down last minute!"

Delivery & Setup

Pros:

• "The delivery and set up took no longer than 15 minutes, very swift and professional."
• "Drop off and pick up were seemless."
• "Prompt delivery and set-up in the morning at 8.30AM."
• "Bouncy castle arrived on time and was put up very quickly without any fuss."
• "Communication for Delivery and collection was great, setting up and taking down was quick."
• "Bouncy castle arrived on time, set up quickly and efficiently."
• "Arrived early and collected the bouncy castle exactly when we asked."

Cons:

• "Unfortunately couldn't get the bouncy castle because of weather but they kept us informed and updated all the time."
• "The only thing I would say is be prepared to make changes on your outdoor bookings as unfortunately we weren’t able to have the bouncy castle on the actual day of my brother’s birthday as the weather forecast predicted strong winds."

Product Quality

Pros:

• "The castle was clean and looked brand new!"
• "Castle was in excellent condition all safety equipment used as stated."
• "The kids loved the castle, and my 1 year old really enjoyed the soft play and ball pit."
• "Bouncy castles were in great condition, everything arrived on time."
• "The wedding bouncy castle was amazing absolutely beautiful and all the children and bridesmaids made really good use of the BC."
• "Bouncy castle was extremely clean, great quality and ideal for my family and fitted in my garden perfectly."
• "The castle was clean and I felt secure it was safe."

Cons:

• "If I can, I'll give -10 stars... we booked bouncy castle and Sumo suits. He turned us down on my boy's bday party yesterday."

Value for Money

Pros:

• "We had 4 fabulous castles at a very good price."
• "Good variety of castles for hire, good quality and very good prices."
• "I ordered the bronze service and could not believe the fantastic value for money."
• "Great value for money, we thoroughly enjoyed bouncing away on it!"
• "Real good value too!"
• "Very reasonably priced and would defo recommend and hire again from Kingies."
• "Amazing bouncy castle hire very accommodating and great value all clean easy set up and take away."

Cons:

• "My lil boys party started at 3pm and i was called by Rick an hour 30 mins prior to inform me that they cannot bring bouncy castle because of winds which never existed in my area!"