Chancellors - Notting Hill Estate Agents Reviews Summary

Agent Performance

Pros:

• "Henry Adams was just superb! He was the only agent we worked with who truly understood what we were looking for."
• "Hugh Saffrey...Service was far superior to other letting agencies."
• "Matthew Sanderson is the agent to go to here. Friendly, kind and patient."
• "James Ephraims deserves all 5 stars in my books. He is extremely efficient, listens to what we are looking for and never wastes our time!"
• "Oliver Cox proposed a lot of interesting places in a professional and kind way, taking time to review alternatives even in the middle of the summer rush."
• "Ruadhri contacted us right away and was able to get us in to see the flat a few hours later."
• "Vishal Sachar was great in helping us to acquire the property in Notting Hill."

Cons:

• "The Lettings Negotiator Oliver Cox gave me an appointment to show a property...He wasted my and my girlfriend's 1.5 hours."
• "After hastily organizing an early move out date with agent Hugh Saffrey, I am still waiting for a reimbursement of overpaid rent more than a month after having moved out."
• "Landlord and Anscombe backed down from the claim after weeks of muscling up and proving that claim was unfounded."
• "The entire process was extremely unprofessional and dodgy."
• "Avoid at all cost! Organised scam at the end of tenancy!"
• "They sent me endless emails and now I have only received £8.50 two and a half months later."
• "When I call their office to reach him, the lady answering the phone was very rude."

Customer Service

Pros:

• "They consistently deliver a great service - comprehensive, well organised, regular communication, and always within timeframes."
• "Very helpful, available and mannerly. Always responsive and professional."
• "The communication from the team has been above and beyond."
• "Always very helpful advice and accommodating when it came to times for visits etc."
• "His prompt response to phone calls and emails has been outstandingly professional."
• "Emails were always responded to quickly and effectively."
• "I would certainly recommend both Hugh and Ascombes to others."

Cons:

• "It's been 3 months and we still haven't been able to organise the flat as we would like due to all the outstanding problems that the PM team has massively failed to address."
• "During tenancy, the agency took weeks before fixing major issues such as broken windows in winter."
• "It's now being *3 months* since we flagged all of these issues repeatedly (at least once a week) and we are yet to see any solutions to any of the issues."
• "On top of that, they did not disclose the check-out fee explicitly until AFTER having deducted it from the deposit, at which point it is just too late."
• "Any other agent in Notting Hill should be able to do a better job than Anscombes. Don't go for them."
• "However, the outstanding issues are still quite serious since we are paying for a 2-bedroom flat yet only have use of 1 since the other one has an unusable bed and is filled with clutter from a previous tenant."
• "When I refused to increase it and asked when would the landlord come back with a reply, the agent started stalling me and making assumptions about my chances of finding a property that would accept pets."

Professionalism

Pros:

• "I loved working with Ruadhri Bates! I was communicating with a number of agents while looking for a flat in Notting Hill, and right away Ruadhri stood out with his professionalism, warmth, attention to detail, and his proactive communication."
• "He acted in such professional manors, respected our wishes and helped us deal with all the formalities."
• "Piers Beeton re renting an apartment in Kensington was very accommodating and professional."
• "He was professional, patient, honest, and extremely responsive."
• "A first class service from all team members."
• "Particularly the cooperation of Messrs Nick Sinclair and Edward Parker has been exemplary, characterized by valuable advice and high caliber professionalism."
• "The service provided by the company was very professional."

Cons:

• "The service focused specifically on my requirements, I was not taken to any flats that did not match what I wanted."
• "Anscombes does not work for the buyer...It only works for itself."
• "The entire process was extremely unprofessional and dodgy."
• "Avoid at all cost! Organised scam at the end of tenancy!"
• "They sent me endless emails and now I have only received £8.50 two and a half months later."
• "When I call their office to reach him, the lady answering the phone was very rude."
• "Any other agent in Notting Hill should be able to do a better job than Anscombes. Don't go for them."