Foxtons Notting Hill Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "She was really professional, knowledgeable, flexible, efficient helpful and happy to go the extra mile for me."
• "Tom Hawes...really cared about knowing what I was looking for."
• "The estate agent... made sure he accommodates all my needs."
• "She was very resourceful in finding alternative solutions and was even available in her spare time for emergencies."
• "Ieva was a fantastic agent working with us in our London apartment hunt."
• "Neil Cunningham, the Lettings Manager/ Operational Director, is second to none."
• "Harriet from the Notting Hill office was just spotless."

Cons:

• "They are non responsive, arrogant and not understanding at all."
• "Letting Negotiator under William(the Manager) acts as he is the most busiest man in the world and his manager William never answer a call or will meet you."
• "The property management team has been continuously ignorant of any issues raised."
• "They also say one thing over the phone and then change the story, fees, or whatever issue it is."
• "To add to the lack of interest, proactivity, or even reactivity as it has been like trying to work with a cactus, don't trust what you see on the website."
• "The property manger was ignoring all issues and never able to be reached."
• "The agent that got my enquiries, was never available, very dry, unhelpful, and even defensive in his answers."

Customer Service

Pros:

• "I would not hesitate recommending him to my colleagues and friends."
• "Very highly recommended."
• "Ross was with us every step of the way, helping to smooth any problems that arose."
• "Jamie Walker...is really great, and empathic."
• "David Roberts and his team were fantastic. Very easy to work with and very professional."
• "The whole process was a breeze he was diligent, professional and a lovely manner that put me at ease."
• "He is professional, friendly very kind and available even after his working hours to go through the contract with me."

Cons:

• "I cannot recommend this company because of the awful service we received during the years of our tenancy contract."
• "They refuse to take your calls, rudely hang up on you and completely disregard any requests that you may make."
• "The landlady tried to charge us £1000 from our deposit for mould issues, even £350 alone for the lock which was broken when we moved in."
• "Our property manager was incredibly ignorant and rude towards us."
• "Foxtons NH were non-plussed by the disgraceful way the flat was found upon arrival."
• "They didn't check on the property after the cleaner came, which cost us an extra 375£ of cleaning services."
• "Hard to get hold of and dismissive I've never felt so devalued than when dealing with this agency."

Efficiency and Responsiveness

Pros:

• "Once I moved in, I wasn’t happy with the bed and the heating. The property manager Anna B made sure everything was seen to straight away."
• "When our offer was accepted, she continued to follow up and she took her time to discuss with us every during the reviewing."
• "Jess truly took the time to understand our needs and wants."
• "Claudia was knowledgeable and very quick to come back to us with any queries we had."
• "Really helpful staff in the Notting Hill Foxtons."
• "The viewings themselves were also very pleasant. Harriet knew a lot about each property."
• "She was also very responsibe which is not necesarily the case with other estate agents."

Cons:

• "We were let down with a landlord on the property we had chosen."
• "After two months, we still had not received a response, to any email, phone call, posting, etc."
• "The point of contact kept changing, it took them almost 1 year to send our deposit back."
• "They keep ignoring e-mails and phone calls, they have no interest in solving any issues that you may have with the flat."
• "They are unresponsive, rude, I have called them more than 20 times and they person I had to speak with (Courtney) was never available."
• "I also had agents appearing at my flat (any time of the day) without prior information that they will come to do a viewing."
• "It is nearly impossible to get any reply or help from the property managers."