Brik Estate Agents Reviews Summary

Customer Service

Pros:

• "Unlike some agents I could mention, they are friendly but do not hound you."
• "She is very responsive to emails and quick to resolve any issues with the property."
• "She cannot do enough to make sure everything runs smoothly, she always has a smile and I know I can rely on her to solve any issues that arise."
• "The team at Brik were amazing when it came to the sale of our property."
• "Customer service from the Brik team also really made the difference."
• "They were extremely professional, always efficient with any questions, knew the market inside out and an absolute pleasure to work with."
• "All phone calls and emails are answered promptly and thoughtfully, and the detailed requirements of both landlord and tenant are negotiated intelligently."

Cons:

• "In general, I've found them quite rude, lacks customer service skills and are a sloppy business."
• "The office administrator, tried to charge us extra money on our deposit."
• "Rented for ten years in London and this was the worst tenancy experience I've had."
• "However he did state that Brik were the managing agent of the property... they are not."
• "I was made to cry on several occasions by the estate agent and was let a property that was unliveable conditions with a landlord that was incompetent."
• "We were also sent the wrong inventory."
• "They don't quite understand the irony of us paying a £200 contract fee that’s actually a template and they will not allow any changes too."

Professionalism

Pros:

• "Nick and his team to be professional, highly efficient, and pro-active."
• "Their approach is very professional and in timely manner."
• "This pro-active, patient and positive team are completely up to speed on every angle of the Fulham market."
• "James and the team are a cut above the rest in Fulham and know the market inside out which shows when you deal with them."
• "Just a pleasure to deal with."
• "Couldn't recommend Brik more for their professionalism and kindness during our sale!"
• "Chris Holliss were outstanding in getting this sale over the line. He was professional, tenacious, hard working, solution driven and always in good spirits."

Cons:

• "I would not recommend them to anyone."

Responsiveness

Pros:

• "They are super reactive, even sometimes late in the evening to make things happens quickly."
• "Hollie and the Brik team have been great partners -- looking after the property, working with the tenants on any required repairs, responding immediately to any questions I have."
• "They were always available and really efficient to answer any query."
• "Both James and Alex were a pleasure to deal with and returned calls promptly."
• "Every e-mail and phone call was met with a friendly and professional manner and the reply was always prompt."
• "No matter who picked up the phone in the office they were all up to date with where we were in the search, buying and completing process."
• "They were always available and really efficient to answer any query."

Cons:

• "They always qualified buyers and were excellent when coordinating appointments with my tenants."

Efficiency

Pros:

• "Brik sold our house quickly and efficiently."
• "The whole process was remarkably quick, simple, and straightforward."
• "Brik's work was efficient and they guided us throughout the process."
• "They have been responsive, efficient, professional but very personable, as you’d expect from a bespoke agent."
• "The communication was professional, efficient and personable."
• "Brik managed the sales process smoothly and efficiently, the automatic diary entry for viewings was particularly helpful."
• "They have been not only professional throughout the process, worked fast and made no mistakes, but went above and beyond."

Cons:

• "I could not recommend the team more: they worked hard to make our dream of a new family home come true and took a lot of the heavy lifting away from us."