Inn on the Wye Reviews Summary

Food Quality

Pros:

• "The burgers were excellent and the lamb shank was perfect!"
• "Great pub food. I had a fish burger which had a whole fish and chips size fish in it!"
• "The food in the on site inn was outstanding. Truly magnificent."
• "the food was not just good it was without question great."
• "The food was also delicious- I had the beer battered haddock, which was crisp and flaky."
• "Food is delicious. In my view the portions are a sensible size too."
• "The food was delicious, the staff polite and attentive."

Cons:

• "Steak was acceptable but was only accompanied by frozen peas, half a tomato and chips."
• "The food was OK (very standard pub fayre & quality), although not big portions."
• "The veg was swimming in gravy and reminiscent of a sad school dinner."
• "Food was average nothing special."
• "The salmon was completely undercooked."
• "Very Very poor food quality we had two wye burgers one wasn't cooked at all and the other was dripping in fat."
• "The food is just thrown on the plate and horrible."

Staff and Service

Pros:

• "The service was good, and Jo was marvellous."
• "Staff were extremely friendly, warm & welcoming."
• "the staff here were very welcoming and always had a smile nothing was to much."
• "Throughout our dinner, the staff were smiley and courteous, and couldn't do enough."
• "The staff were friendly and very accommodating and helpful."
• "The staff are outstanding very pleasant and nothing was too much trouble."
• "Staff all friendly and efficient."

Cons:

• "Appalling incompetence compounded by even worse customer service."
• "Staff OK in the evening but for breakfast there was only one person for maybe 20 (?) people and was certainly under staffed."
• "The older lady who works behind the bar doesn't deal very well in crowded situations and gets very aggravated and flustered."
• "Only disappointment was the fella behind the bar was miserable to be honest and not the front of house type of person you want to be honest."
• "The staff were rather unprofessional. Rolled eyes and pulled faces between each other when we asked to see a dessert menu."
• "Staff seemed offhand and disorganised."
• "Staff are friendly but boy do they need training."

Accommodation and Facilities

Pros:

• "Had a very pleasant and comfortable stay. Good atmosphere, good food and a warm comfortable room."
• "Dogs welcome and also outside seating area is nice."
• "Located near Goodrich, ideal for walks and activities along the River Wye. Chalet twin room accomodation ok, small ensuite shower room, ample parking."
• "The facilities were also spotlessly clean."
• "Toilets are spotless."
• "We were lucky in the annex newly decorated and new bed."
• "Stayed for 1 night in the chalet, room was very nice."

Cons:

• "The room was dark, damp and mouldy."
• "Carpets are disgusting."
• "Everything is old and stained."
• "The older lady who works behind the bar doesn't deal very well in crowded situations and gets very aggravated and flustered."
• "The adjoining dining area is about three times bigger in size, sticky tables, but food served was ok."
• "The salmon was completely undercooked."
• "Only disappointment was the fella behind the bar was miserable to be honest and not the front of house type of person you want to be honest."