McDonald's Reviews Summary

Customer Service

Pros:

• "Ocean Plaza McDonald's one of the best I have my breakfast everyday sometimes I don't have to ask most of the staff know what I have Magna a Polish she knows what I want and still waiting for me she understands what I want and she is very pleasant."
• "The night service is outstanding. Sayed the server was very attentive and his way of helping and understand customers needs is amazing."
• "Friendly welcome at door."
• "Offers through the app have been making me go in more frequently, service is fast through collection on the app."
• "The manager seemed terrified of this employee which was ridiculous."
• "You know what you are getting when you visit McDs. At this one the staff are really pleasant and don't mind the guys like me who go to the counter to talk to a person rather than tap away on a screen."
• "The staff are always polite, with several members having let on with a smile or by saying hello on numerous occasions."

Cons:

• "When he went to change his cup he got a dirty look and then again when he went to complain about his food."
• "They don't have respect for special child. I have a severely autistic child which can not wait long que I have ask member of staff they declined my request."
• "They are not worth one star but wouldn't let me go any further on the review, considering it is computerised it took the longer to get the order out to me plus the staff in front of shop where less than useless never have I seen anyone so docile in my life the staff are not interested in the job what so ever."
• "The cashier was blatantly ignorant, and came across highly intelegent I was beyond confused."
• "And staff was busy with chatting and laughing..."
• "The workers are not rude but not nice. In my opinion they are just lazy."
• "Staff here have let McDonald's down."

Food Quality

Pros:

• "First time had McDonald's breakfast and was pleasantly surprised. The pancakes and sausage was tasty."
• "Food was fresh and well cooked."
• "Made my quarterly visit - to pay my respects to the Chicken Big Mac before it is cruelly snatched away from us again - and was pleasantly surprised by both the speed of service and the cleanliness of the restaurant."
• "A good place for a fast meal and a drink. A good range of burgers, deserts and drinks are available here."
• "Food just what you expect from McDonald's."
• "The meal was fresh and yummy as always expected."
• "Food was hot n fresh and served promptly."

Cons:

• "Yet again no milkshakes. All my little lad wanted was a milkshake so I had to sit in the queue after ordering nothing."
• "Friday night, treat night for the kids. Almost every time there is chips or nuggets missing from the order."
• "Usually cold food."
• "Unfortunately EVERYTHING was cold! With the place being very busy on a sunny day I thought things would have been cooked recently!"
• "Garbage. Waited 30 minutes for a Big Mac. When it arrived it was awful."
• "Terrible, got given the wrong order on collection at drive thru. To top it off the food was cold."
• "They served with cold fish and cheeseburger, chips (the cheese wasn't even melted on the meat) also, with nearly room temperature strawberry milkshake."

Order Accuracy

Pros:

• "Hi just lost my bank card today in the morning... and the lovely staff who was helping with the cleaning and all saw it where I was sitting and gave it to the manager."
• "Make sure to check your order before you drive away as it's not uncommon for the order to be missing something."
• "Order was sorted in 5 minutes despite being 20 orders back in the queue."
• "Food was ready when we got to collection window."
• "I've never had an issue with the food! It's always been cooked thoroughly and packaged correctly."
• "The staff are very fast for delivering your food to your table and very polite, and courtesy to you."
• "Always a friendly service and clean."

Cons:

• "Very stressful visit got sons order wrong so ended up having to pay more money to get more good for him then husband came out and some idiot had been cleaning pavements outside and pavement was slippy and husband went his length outside and ended up hurting all his knee."
• "We sat down for 15 mins waiting for food but it did not arrive at our table."
• "Just come home after waiting over 30 mins to reach 5 cars away from order point to be told by member of staff that the drive through is now closed."
• "Food was cold, fruit shoots and ketchup for Happy Meals missed."
• "My McPlant from my meal was missing."
• "Loads of items missing from Uber Eats."
• "Ordered food for ourselves and our children via the drive through. Parked up and found out they had tampered with my food putting pepper in my Big Mac."