KFC Lowestoft - Marine Parade Reviews Summary

Cleanliness

Pros:

• "Visited here for a quick lunch on a weekend away. I've never been to such a clean kfc!"
• "Went in to get some food as you do, went to the toilets which were surprisingly clean unlike others I have visited."
• "The toilet areas were so clean and fresh smelling. Probably the cleanest public toilets I've ever seen!"
• "Haven't been to this place for a while because it wasn't very good last time. But we brought some today and it was very nice the place was nice and clean and the staff were friendly."
• "They actually had a cleaner out on the floor, it was nice and tidy, and not too bad of a wait either tonight..."
• "Improved since I last used this place a couple of years ago before covid. Now seems a lot cleaner."
• "The place was clean, and a bit busy."

Cons:

• "Every table had rubbish on them, there was no one clearing them."
• "Absolutely filthy environment. I took my son and we where in a fairly empty KFC, yet all around us were tables and floors covered in food."
• "Filthy dirty floors needed cleaning badly had to wipe table and chairs before we could sit down."
• "Food was greasy, tables and floor were dirty."
• "The hygiene there is disgusting!!!! The tables are never clean, there is grime on the chairs and floors."
• "The restaurant was very dirty, food all over the place."
• "Tables are dirty and the floor isn't clean."

Service

Pros:

• "Awesome delivery service (although there was one mistake, not KFCs fault, but UBERS)."
• "Best KFC by far, service second to none."
• "The staff work hard and seem cheerful even when obviously overworked."
• "Very friendly staff, food was hot very tasty, hot drinks very nice lots to choose from."
• "Food was hot and excellent as was the friendly and helpful server."
• "Staff are friendly and instead of a window where you collect they bring it out to you."
• "The young girl who brought our food to the table was pleasant, and in this instance, the waiting time was minimal."

Cons:

• "The customer service was not friendly at all, the lady there did not understand what we were asking for, and we did not understand her!!"
• "The staff was dysfunctional wasn't very professional was rude and chucking the food around wasn't paying attention to what was being ordered."
• "Attempted to contact store to get it resolved and oh my gosh the store person on phone was absolutely rude and arrogant."
• "The staff at KFC are soooo rude, I feel like when I ask for something they do it like they don't want to be there."
• "KFC is downright disgusting. The staff need cleaning..training and the place should be jet washed clean. Pronto."
• "Store staff are absolutely disgusting."
• "Manager didn't care asked for a refund didn't even get a sorry."

Food Quality

Pros:

• "My Chicken wrap was nice."
• "Honestly, cant deny that this is my favourite fast food restaurant."
• "Nice food, chips are much better then they used to be."
• "Chips were lovely, Coleslaw lovely, gravy lovely."
• "Food was finger licking good 🍗🌽🌯 and a fast service."
• "The food was fresh, hot and tasty."
• "Food is always good, sometimes when quiet it's brilliant."