Address: 12-13 South St, Chichester, PO19 1EH, United Kingdom
Phone: +441243538313
Rating: 4.8
based on 108 reviews.
Customer Service
Pros:
"The shop assistant Grace was so nice and friendly and provided such great customer service."
"Kind, friendly and excellent service."
"Grace was incredibly helpful and went out of her way to make sure we had a ring in time for our wedding at 3.30pm!"
"The customer service is exceptional and the best i have ever experienced!"
"The staff have always gone above and beyond since the day my husband proposed."
"So so helpful and they really do go the extra mile for you."
"The customer service in the shop was perfect, full of extremely friendly and helpful people."
Cons:
"They tried to charge £40 for their own mistakes, before complaining they were making a loss because of all the man hours they had wasted."
"When we asked if it could be fast-tracked because of the extenuating circumstance, the answer was a flat no."
"I planned our engagement very carefully, and was not prepared to have it ruined by the utter incompetence and unprofessionalism of these jewellers."
"We shall be seeking compensation for the incredible waste of time this has caused us."
Quality and Craftsmanship
Pros:
"Quality of the rings themselves are brilliant."
"The quality of their jewellery casting is very high."
"The gold bangle pictured has been engraved by hand to a standard that you would have thought was only achievable by a machine, we were absolutely amazed with the quality of the finished item."
"They create truly lovely pieces with their unique attention to detail and creativity."
"The intricate detail is incredible and workmanship superb."
"The quality is outstanding, the work is always on time, and the price is excellent."
"Timothy Roe have created a beautiful bespoke diamond and tourmaline ring for me and I cannot rate them highly enough."
Cons:
"Eventually, we ended up with two rings that were the correct size. His was scratched and burned, mine had lost its patternation and finish completely from the resizing."
Design and Customization
Pros:
"I am beyond delighted with the finished ring and completely recommend them for their service, craftsmanship, communication, humour."
"They were so accommodating, to the point where I chose my engagement ring and I was able to pick it up on the same day."
"Beautiful engagement ring found in their window, and wedding and eternity rings made bespoke to fit alongside the unusual shape."
"It's also incredibly awesome to know that lots of the items have been designed specifically for me and made at the shop so each one is unique and a one-of-a-kind."
"It's not your typical design for an engagement ring but it's so unique and stunning, it's entirely what I would have wanted if I'd have chosen it myself!"
"They helped me to design a matching wedding band to a bespoke and tricky engagement ring design."
"Their bespoke engagement ring process was incredible - from idea to 3D render to 3D printing and delivery - it was very easy with no surprises and has meant I have a totally unique piece of jewelry that I will treasure for the rest of my life."
Cons:
"Do not be fooled into paying £25 for a simple clean."