Theydons Reviews Summary

Professionalism

Pros:

• "Theydons were brilliant throughout my sale and purchase - communicative, friendly, efficient, never pushy, always professional, and responsive to changing circumstances."
• "Thanks to Aneesa she established a trustworthy and professional relationship, reacting promptly to any queries."
• "Everyone we were in contact with at the agency was always professional, and in what was an emotional and stressful time for us, they were all supportive and patient at all times."
• "It has been a pleasure renting through Theydons. From beginning to end they were professional, friendly, responsive and really helpful in answering all my questions and making sure the process was smooth and easy even in this difficult time."
• "The Lettings and Property Management team have looked after my properties for more than 20 years, always in a professional manner."
• "Every single one of the team are friendly, working efficiently and very helpful."
• "Such a fantastic experience from start to finish. The staff are pleasant and always willing to help."

Cons:

• "Really poor communication too."
• "The letting management staff that I had the misfortune to deal with are a nightmare."
• "Unfortunately, communication with Marco was unhelpful and inefficient - Marco failed to return three calls regarding a rental property we had expressed an interest in."
• "Very poor property management."
• "No communication between themselves and with the landlords."
• "Really dissapointed with your company customer service, i can see the property was listed in october and still available."
• "After viewing the property straightaway i have send email to the agent about offer form and called 100 times in theydons customer service number every time they will take my details and inform me that the agent is busy, will call be back."

Customer Service

Pros:

• "Just bought a property via Theydons, genuinely one of the best experiences I've had with an Estate Agents."
• "We used Theydons for both the sale of our flat and purchase of our new home and the support and service was great throughout."
• "A Sales and Lettings agency that manages to get everything done seamlessly!"
• "When lockdown hit right as we were about to exchange and complete, they kept me informed throughout, and made it happen as soon as it was possible."
• "Their consistent communication and patience/empathy, not to mention drive, throughout the process pushed a challenging chain through to exchange."
• "Anthony, Alec and the team were helpful, professional, and communicative throughout."
• "Communication with James Gorman, Lettings Manager was efficient and helpful, a pleasure to deal with."

Cons:

• "Please do avoid, I cannot state this strongly enough."
• "Greedy uncaring letting Agents."
• "Useless for renting!"
• "Any faults reported to them were ignored, whilst receiving many abnormal requests."
• "Their director and founder, Andrew (a third rate ex footballer) was incredibly rude on several occasions."
• "Expensive fees... rubbish at maintenance....no respect for tenants and they lie to you."
• "Theydons also lacks diversity in their staff, and are racist to ethnic minorities."

Property Management

Pros:

• "I use the rental management service at Theydon and have done so for approx 15 years."
• "We rented a property with Theydons for over a year and I was very impressed with their professionalism and their response times."
• "I have been working in Dubai and have had an excellent service especially from Theresa in the management department who look after any problems during this time."
• "House marketed very professionally, with good photos. Always happy to listen and work with us in every way."
• "Their service was excellent. Very efficient and friendly, with the personalised and attentive care that you would expect from a small, local business rather than a large chain."
• "I rented a property through Theydons and found them a decent letting agent and a good property management company. They do not charge for contract renewals and they always responded promptly to any maintenance issues."
• "Trustworthy and excellent letting service!! Theydons have looked after my properties for over 17 years now and they have been nothing short of excellent!!"

Cons:

• "Frequent mould, changed move in dates last minute, 5 months to fix a fence, 2 years of damp walls caused by incompetent attempts to fix."
• "We arrived home to find a Theydons board in our front garden, despite never having had any dealings with them."
• "Over the course of a week we requested 4 times to have the sign removed, but this was never done and we were given multiple excuses."
• "Stipulate minor things to maximise their chance of taking deposit after contract ends."
• "After they damaged our house and refused to pay I spent a gruelling 7 weeks dealing them."
• "They make it difficult and don’t like you to be present during checks so they can make charges against your deposit."
• "Unfortunately I cannot recommend them as a letting agent because they ask for a full year’s fee upfront."

Integrity and Honesty

Pros:

• "They really cared everyone involved in the chain, and the team were great to work with."
• "They take the time to listen to you and rather than go in with the big sell, you can feel the genuine interest taken."
• "They were always forthcoming, open and honest with information regarding buyers."
• "Didn't feel pushy and genuinely wanted us to find the right place."
• "I’m a first time renter and they made the entire process easy to understand."
• "They kept me updated at every stage, from managing viewings and feedback, all the way through offer negotiations, exchanging and completion."
• "The team went the extra mile by giving us a courtesy call on arrival ensuring that we have settled in OK."

Cons:

• "Alec from Theydons tried to bully me into completing on a purchase after falsely advertising things relating to the lease."
• "After being fed a bunch of lies and cheap bullying tactics from Alec, I sought advice from my solicitor who, went over the deeds in detail and uncovered multiple discrepancies."
• "BUYERS BEWARE! Make sure your solicitor goes over details with a fine comb as Theydons will try to rip you off."
• "It was clear the theydons staff were instructed by Andrew to sabotage our chances to get a place."
• "Bunch of unprofessional runners who should not be in this business."
• "He pulled the classic dodgy letting agent trick of taking money from us for not having cleaned the place properly, although we left the flat much cleaner than the state it was in when we moved there."
• "This is totally unprofessional management and I seriously advise anyone to stay away from these people."