Address: Unit 2, 20 Canada Square, London E14 5NN, United Kingdom
Phone: +442071337777
Rating: 4.5
based on 388 reviews.
Agent Performance
Pros:
"Feeling very guided through the process, it's also a big bonus getting the opportunity to view the properties together with the agent."
"Her negotiation skills were top-notch, ensuring I got the best deal possible."
"He is a very hardworking staff and a great agent to deal with."
"Proactive and responsive team at Foxtons Canary Wharf - thanks for your patience and continued persistence on the sale of our property in a challenging market."
"Peter was extremely professional and totally client centric from the very beginning all through complex negotiations and challenging contracting process to the successful completion."
"Grace Onek was very professional, patient, punctual and a great listener and problem solver."
"From the moment I made contact to the moment I signed, everything was extremely quick and efficient."
Cons:
"Extremely unethical and horrible experience working with them!"
"Delayed my sale for 9 months then it collapse without proof of reason."
"The kitchen was filled with dirty crockery and cooking equipment left by the landlord."
"Tenants beware! We rented a flat from Foxtons that still has no hot water to the bath or shower after 7 weeks!"
"The vacuum cleaner didn't work. The chairs were old and damaged. The shelves were missing supports."
"You wait days for an unhelpful response."
"Avoid Foxtons Canary Wharf. Plain and simple."
Customer Service
Pros:
"The only company we highly recommend if you are looking for top class professional service."
"The agents at Canary Wharf Foxtons are all professional, friendly, honest, helpful and accommodating!"
"Antoniya managed to close the deal in just two days, which was so impressive."
"Karolis took the time to understand my needs."
"This was my first time dealing with Foxtons and both individuals have left me with a good impression of the agency, which I would not hesitate to use again."
"I wouldn’t hesitate to recommend Foxtons."
"Stuart Harris has been brilliant at guiding us through our transaction."
Cons:
"Honestly this was the worst agency i ever used. Amongst other awards you certainly win the one for rip people off for doing nothing."
"Very very unhappy with this company, underpriced value of property, will mess you about through the selling process, produce clients that make offers without correct vetting."
"Cowboys very unprofessional."
"Please do not risk renting form this agency, there are plenty of alternatives."
"Once they have their money upfront, their work is basically done and they won't be helping, whether the tenant pays or not."
"Still holding the undisputed amount of our deposit (almost £1000) a month after move out date."
"Unfortunately the property management is unacceptable which outweighs these positives."
Communication
Pros:
"Mariam Bey is a good communicator who is warm and friendly without being pushy."
"She is respectable, professional, kind, and helpful."
"I highly recommend using their services, they’ve been amazing!"
"She went above and beyond so I can find the most suitable flat for me."
"Very smooth and easy rental process."
"She is impressively quick to respond to questions, both by email and by phone, with invariably helpful answers."
"Communication was top notch and they made the process and stress-free as possible."
Cons:
"All of which have been met with similarly shambolic service."
"I keep messaging them every week but not answer."
"Every time they’ll say the same thing ‘I’m sorry the property you’ve enquired on has been already let. I can share the ones that are available’ All the listed properties will be very conveniently let out."
"Pretty terrible as letting agents go. Did not provide check in or check out inventories."
"To withdraw from your contract early expect to pay a fee of about 2.4× the monthly rent."
"They reply to my email every 2 to 3 weeks with no real update about the contract."
"Terrible customer service, complete lack of urgency to resolve the lack of hot water."