Capital Bromley Estate Agents Reviews Summary

Customer Service

Pros:

• "They have a great customer service, and are very professional."
• "Ryan was exceedingly helpful and consistently available whenever I required his assistance."
• "They guided me through the entire process, ensuring that I understood every step along the way."
• "Fantastic team of staff in the lettings and property management team."
• "Capital kept me informed every step of the way."
• "The communication was top-notch, and any concerns I had were addressed promptly."
• "The team have been nothing but helpful and responsive, especially Hannah ☺️ Our washing machine broke, and we had someone out to look at it within 24 hours, and a new one just a few days later."

Cons:

• "It wasn't only a waste of our time but also disrespectful."
• "The lettings manager just blatantly ignored and avoided us for whatever reason."
• "Communication with this team is awful, I would have to chase up every other day and I would get told I would get a call back but never did."
• "Withdrawing an offer 1 day before a move with no duty of care policy in place is negligence."
• "Even with rent insurance in place it will be a constant checking and chasing Capital Lettings, nothing happens pro-actively."
• "After that we heard nothing for 5 days! Ignoring calls and emails."
• "They simply don't respond to emails."

Professionalism

Pros:

• "Joe worked with us very closely offering a truly personal experience."
• "Lucas was very easy to deal with, professional and gets the paperwork pushed through very quickly."
• "Professional, supportive, knowledgeable, honest and friendly are the words that come to mind when I think of the service I received."
• "Right from the start they put client satisfaction as their primary objective."
• "Overall a well-run outfit with experienced staff who were professional at all times."
• "The professionalism, expertise, and unwavering support provided by the owner, Robert Tancred, and the sales manager, Joe Mourat, were instrumental in making this deal happen."
• "Ryan was extremely knowledgeable, professional, and patient as we navigated the home renting process."

Cons:

• "The process of renting this place was awful. There was such a lack of communication. The staff and rude including the manager."
• "This company should be ashamed of themselves. Avoid if you can!!!!"
• "Inspections you pay extra for are not worth the piece of paper they're written on."
• "There was actually a point where the manager was blocking my husband's calls when concerned about having a newborn in a home without heating."
• "Capital Bromley was by far the worst estate agent I have dealt with."
• "Communication - non existing."
• "Could not recommend Capital enough!"

Efficiency

Pros:

• "Joe was so efficient and effective in implementing my complex requirements to sell my house in a timely manner."
• "Perfect agent for landlords for very competitive pricing. Highly recommended."
• "Amazing help from start to finish and made what normally is a painful process so much more smooth and hassle free."
• "Rob and Olivia were more than accommodating with my new move and progressed very quickly with a professional and friendly manner."
• "Again they made the whole process very straightforward and communication was excellent."
• "A seamless service from first viewing to moving in, Ryan couldn't have been more helpful."
• "They not only sold my property quickly without a reduction but found me my dream house."

Cons:

• "suddenly ended up with 4 Kuwait nationals squatting in my Battersea apartment."
• "We called multiple times for almost 3 weeks and they always reassured us that some of them will get back to us either in a few hours or next morning. Obviously that never happened."
• "Meanwhile I can't put 5 stars because there was miscommunication between the agent and the landlord."
• "As a young landlord I felt like Joe and his team took advantage of this and gave me a tenant who they said was a good tenant but unfortunate it took me and my partner 5 years to evict."
• "We since found out the tenant has been evicted from properties in the past so not sure how good the checks were Capital Lettings were supposed to do."
• "This experience has put us off ever letting a property out again."
• "I have been Capital Estate agents customer for over 10 years and never experienced any problems."