Barnard Marcus Estate Agents Croydon Reviews Summary

Customer Service

Pros:

• "I was always greeted by warm and friendly staff on arrival and was lucky enough to deal lovely woman by the name of Carrie Rudge."
• "Can always rely on Sharone to deliver a great service."
• "There’s nothing like estate agents who are professional, friendly and know just what they are doing in their roles!"
• "They were great at communicating every step of the way and at delivering results!"
• "Stefanie Naraine was an absolute professional."
• "The incredible support given to me by the very vibrant and friendly lettings team especially Shakira at Barnard Marcus was second to none."
• "Both she and Leya Ricketts are extremely knowledgeable, professional and kind."

Cons:

• "Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls."
• "At times we felt communication could have been better."
• "We have 8 UNANSWERED EMAILS from them."
• "Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong."
• "I could go on and on about how unprofessional and unresponsive these people are."
• "Staff did not show up for a scheduled viewing."
• "It felt that they struggled to manage the buyers expectations which led to us feeling extremely stressed at times around situations that were out of our control."

Property Sales and Lettings

Pros:

• "I sold my property through Barnard Marcus a few days after going online on the open day and Barnard Marcus managed to achieve well above the asking price for my house."
• "I have recently re-let my property through Barnard Marcus and I thought the experience was exceptional."
• "Anton and team did an excellent job of marketing our property to rent."
• "Barnard Marcus @ Croydon has done a superb job helping me rent out my house in a record breaking time."
• "We are currently buying our property through Barnard and Marcus and they have proved to provide good service, customer support and helped us with the negotiation phase of our property."
• "Really great team, quoted us a price and got the job done with no messing about or hidden fees or any of the things you often hear about."
• "Had a very good experience selling through Barnard Marcus in Croydon. The whole team were very supportive from the initial visit and sales quote, throughout all the viewings to, finally, the handing over of our keys."

Cons:

• "This is the worst agency we ever dealt with."
• "Absolutely terrible experience purchasing a flat through these agents. They lied both to us and the seller at every turn."
• "Will never use this company again! Took my money, lied about information received from referencing and refused to share any info."
• "Worst estate agents I've ever dealt with. Polite to your face but telling lies constantly."
• "They were incompetent, bullies and liars."
• "Please stay away from these people nobody knows how to do the job honestly."
• "These are some of the most unscrupulous people I have ever met."

Agent Performance

Pros:

• "Our estate agent, Jed Peerless, offered all the support needed and stood with us throughout hundreds and hundreds of questions."
• "Layah is an amazing manager, again who really pushed the boat out for us and helped us secure the flat."
• "Anton is very professional and communicated well at all times managing all our queries patiently and effectively."
• "Anton and his team, proved to be diligent, attentive, and conducted the tenancy onboarding process with consummate professionalism."
• "Ashley was very patient and did a very good job in taking us through and helping us understand every procedure from referencing to the signing of tenancy agreement."
• "I want to express special thanks to this charming agent Alex Breen, an amazing young man who welcomed us kindly."
• "Dayna was the most amazing and down to earth person I’ve ever met."

Cons:

• "They actually lied to seller to get our offer regretted our offer when we refused to use their in house broker."
• "We have strong reason to believe that they illegally did not pass on the highest offer to the vendor because they did not agree to use their in-house services."
• "This time he was argumentative, rude and lack even a hint of humanity."
• "One of the worst estate agents I have dealt with - in fact I have barely dealt with them as they are so unresponsive."
• "Scammers, don't trust them, I've lost time and money when I was about to buy a flat."
• "Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law."
• "The worst our solicitor had come across in 30 years."