Address: 219-221 Lower Addiscombe Rd, Croydon, CR0 6RB, United Kingdom
Phone: +442086551300
Rating: 4.5
based on 518 reviews.
Professionalism and Service Quality
Pros:
"Both are very professional and you feel you can speak to 'real' people!"
"George Barnes provided an exceptional service, always ensured we were well informed and provided a variety of options to choose from to suit our requirements."
"Robyne was diligent, helpful and professional with a great work ethic."
"Throughout the entire process she was responsive; she was always there to answer our questions and to help things move forward."
"The teams resolve, efficient troubleshooting and ability to maintain open and consistent communication between myself and the seller ensured negotiations never broke down beyond repair."
"Laura C has been very helpful in managing the property and always makes sure she got the right outcome for both the tenants and me as the landlord."
"Working with George Barnes was an absolute pleasure. He is professional, approachable and keeps his clients in the loop."
Cons:
"The company seemed unable and unwilling to help, and the employee we were dealing with barely replied."
"They couldn't care less that we didn't have heating for almost a whole year, making winter bitterly cold."
"Everyone I spoke to had an attitude, never smiled and was very unsupportive."
"Avoid them, lack of professionalism. Not recommended neither for tenants or landlords."
"Bunch of liars and money hungry people."
"They cause issues and don't take responsibility."
"Georges response time is awful and overall very unhelpful from start to finish!"
Communication and Responsiveness
Pros:
"Thank you to all at Streets Ahead."
"I would call and she would even know my name already, which felt like a very personalised experienced."
"Alexandra helped me securing a property when I was still leaving overseas."
"Special shoutout to Emma, Autumn and James for going above and beyond to ensure my transition to my new apartment was quick, seamless and perfect!"
"Saphire King-Harris was on the phone daily with me and understood due to my busy job that I could not always answer the phone but ensured that I could always speak to her when I called her."
"Emma Mckenzie and George Barnes the Lettings Consultant who handled my case is a gold bar! Knowledgeable, helpful, efficient and down to earth."
"Laura Costa as our agent and I can only say that she is a very efficient, qualified, responsible, educated girl in her work."
Cons:
"When carrying out viewings they’d often turn up unannounced, explaining they’d sent a text to tell me. The text would arrive the next day!"
"Didn’t bother to contact me at the end of the tenancy, and when I contacted them nobody know who was dealing with my account."
"Don't waste your time! You continuously chase then when you finally get a response dare you ask any further questions because before you know it they give the flat to someone else."
"Poor communicator, had to constantly chase for updates, essentially doing the job they are paid to do, lack of pro-activity, poor customer service."
"They consistently avoided our calls about incredibly important things."
"They don't answer emails or return calls, and they lie."
"Never ever go with Street Ahead.They provided me a tenancy with fully unprofessional way.Before the payment they said everything will be clean and taken care of."
Support and Assistance
Pros:
"They are a nice friendly team."
"From start to finish the employees here were nothing but helpful & supportive in our search for a new place to live."
"Streets Ahead helped ease the usual stress of moving and I would definitely recommend them."
"I'm very grateful to them both and the whole team at streets ahead!"
"We recently sold our flat through Street Ahead and they were great."
"I had a great experience with Streets Ahead, especially with Gareth Fitzhugh."
"Streets Ahead did a fantastic job with my sale."
Cons:
"A blight on the community! Local groups volunteer and work hard to look after our streetscapes and parks but Streets Ahead repeatedly erects an overabundance of advertising signs every few weeks."
"If you have any issues with your property you will have to chase them nonstop for months and months for repairs."
"At the moment to enter the house, they realised that the landlord was not aware of any of this."
"They let me without a place to sleep and with a huge financial damage."
"Been trying to exchange every week since November 2020, having accepted the offer in August. Turns out 'Mr Buy to Let’ hasn’t got enough money for the deposit to exchange."
"Absolute waste of time. Streets Ahead (South Norwood) encouraged me to sell to a buy to let purchaser who they apparently ‘know well’ and ‘buys so many properties from them’!"
"It was the worst experience I had in my entire life, I can't quantify the amount of stress that I've got from this situation."
Customer Experience
Pros:
"Marina at Streets Ahead is second to none!!"
"I'm really impressed with the kind of service I received from Streets ahead."
"I wish this brilliant young lady, who is full of enthusiasm and energy, all the very best in her profession and career."
"Eve Livesley was by far the best estate agent I have ever talked to."
"Cannot recommend highly enough, and by the way if you are even thinking of renting or buying a house without professional guidance don’t do it without Streets Ahead Agents."
"The Best Estate Agents Ever! Very professional, great advice, fantastic results."
"I will definitely do business with Street Ahead again and will recommend the branch to anyone buying, selling or letting their property in the South London, Addiscombe and Croydon area."
Cons:
"Letting agencies like this one should not exist."
"They're a scam. Stay away from all of these guys."
"Seemed nice and friendly initially when trying to get you on board but with hindsight we should never have gone with Streets Ahead."
"Their website says that their motto is 'Nothing is too much trouble.' Our experience was the opposite."
"We even had to chase them to take away their own for sale sign, after a week of it sitting there - sums it all up really."
"I'm writing this review because I want people to be aware of what they will go through."
"Do yourself a favour. Go with Purple Bricks who charge £1500.00 to sell a property and save yourself."