Hamptons Estate Agents Canary Wharf Reviews Summary

Professionalism

Pros:

• "A faultless first-time buying process - special thanks to Ellie and Adam for their consistent hard work and professionalism."
• "All very friendly and approachable, but equally professional and knowledgeable about the local market."
• "Professional, helpful, knowledgable, tactful, available at all the critical times."
• "Jack and his team are amazing. They are super professional, very responsive."
• "Both Adam and Jack were very helpful, professional and clearly had a great understanding of the area."
• "The sales team is professional and they get things done!"
• "Professional, helpful, knowledgable, tactful."

Cons:

• "I strongly advise anyone in the market for real estate services to look elsewhere, as you deserve better than this shoddy excuse for an estate agency."
• "It's embarrassing that someone like Adam is allowed to represent a supposedly reputable agency."
• "Their unprofessionalism, lack of communication skills, and complete disregard for customer service make them unworthy of your business."
• "His utter lack of empathy and customer service skills."
• "To say I am utterly appalled by his lack of professionalism would be an understatement."
• "His emails were poorly written, and his language was unprofessional."
• "Horrible agency. First of all letting departments does not pick up the phone all day long."

Communication

Pros:

• "Adam and his team ALWAYS communicated and returned calls."
• "Both Ellie and Adam were very professional and had clear communication."
• "Very professional to deal with."
• "There was constant and responsive communication from the team."
• "Jack was really great in the sale process of my property. He was always on top of things, in constant communication."
• "Communication was excellent throughout."
• "Very clear communication, really responsive to messages and always helpful."

Cons:

• "I texted the agent to let him know when I arrived for the viewing, and received an email (not call or text) exactly one minute before the scheduled viewing to say they cancelled it because the tenant won’t let us in."
• "It took him days to reply to a simple inquiry about a property."
• "No one called back. Would never do any kind of business with this agency. Rude people with no manners."
• "It's as if he had no regard for my interest or urgency, which is simply unacceptable."
• "One particular salesman was incredibly unresponsive to our emails/texts/calls which lead to many issues."
• "It took weeks to arrange our initial viewing; he made promises about the flat that were not complete when we moved."
• "Would avoid for renting. Lots of lies to get you to sign the lease, and the property management afterwards is very poor."

Customer Service

Pros:

• "Extremely happy with the service from Claire Hewitt at Hamptons."
• "Jack has been amazing in my search for a possible investment property in Canary Wharf."
• "Suzie provided valuable guidance, ensuring I felt informed at every step."
• "Extremely impressed with the Hamptons sales team in Canary Wharf. They sold my apartment in quick time."
• "Certainly very good 👍 value for the service you received and extremely competitive."
• "They provide a great customer service and a high level of professionalism."
• "She is professional and responsive. Keeps me informed about any aspect related to the property, listens and always ready to help."

Cons:

• "After we left they sent an extra charge for the last two days of the month, even though the month was fully paid."
• "The flat we moved into needed a fair amount of work doing to it that could have been arranged and completed if they had left 2 weeks between tenancies."
• "Overall when dealing with them, know that you are dealing with mobsters."
• "In terms of finding a suitable tenant Hamptons did not do a good job."
• "Our right to rent checks only got completed when he went on holiday as his manager was then dealing with them."
• "We unfortunately felt it was all about getting our money as fast as possible which led to an incredibly short turn around between tenants."
• "Found a property with another agency."