Dexters West Kensington Estate Agents Reviews Summary

Customer Service

Pros:

• "Jean-Charles went above and beyond to help my offer secure the property."
• "Avni was fantastic at managing relations between buyer-seller and various lawyers, chasing constantly, finding solutions to problems."
• "Both Jean-Charles and Avni were very responsive, professional and helpful."
• "Avni's prompt and clear communication kept us informed every step of the way, giving us the confidence that we were in good hands."
• "Avni was on the ball ensuring the sale went through on the agreed dates."
• "Avni worked intensely hard with my solicitor to get them to exchange contracts on time."
• "Avni was particularly helpful in making sure that the matter progressed as quickly as possible."

Cons:

• "Acting as a conduit between us and our landlord has not been their strong suit to say the least."
• "No one of the numbers including the emergency number for London" responded during an urgent situation."
• "I WOULD GIVE 0 STARS IF I COULD!!!!! Shambolic service!"
• "An agent tried to enter our flat without our consent last year."
• "Unfortunately Dexters also recommended Taylor Rose MW Solicitors whom I cannot recommend at all. My solicitor was unhelpful, and patronising."
• "The communication when arranging viewings has been been abysmal."
• "I’m trying to contact the agency because of a burglary and one hour before closing time, nobody is answering the phone."

Professionalism

Pros:

• "Jean-Charles was excellent. He made sure the process went smoothly and kept all parties well informed with updates."
• "A thoroughly positive experience from start to finish - the whole team, particularly Alex, Myles and Avni were efficient, pro-active and determined."
• "Working with Oliver and Avni was an absolute pleasure throughout the process of buying our flat."
• "James Balitaan from Dexters did an excellent job in understanding my requirements and booked viewings for the most relevant properties in the area."
• "Jeriah Johnson was incredibly professional and attentive and was super lovely during our viewing and during our communications."
• "James Wittich, whose calming demeanour helped us cope with the stress of selling a home."
• "I found Jean-Charles easy to work with. He was both professional and friendly. I was impressed with his knowledge of the local area."

Cons:

• "The other sales guys were pleasant, but left my flat unlocked twice after viewings."
• "I was sent this multiple times before they clocked my repeated emails asking them to stop sending me someone else's confidential information."
• "The main issue was that we ended up signing a contract with an invalid HMO license."
• "We only found this out after paying our deposit and signing the contract."
• "Although there were some communication and personnel switching issues at the beginning that confused me, it quickly got back on track."

Responsiveness

Pros:

• "She is extremely personable, quick to respond and move issues along, and she was also a huge support and very kind to me."
• "Avni is knowledgeable about the process, and she is very responsive and quick in replying to my questions."
• "Avni deserves 10 stars."
• "Both Avni and Oliver have been incredibly helpful and professional throughout my experience."
• "The agents are really friendly and communicative."
• "Very responsive in answering queries and helpful in any areas of concern."
• "Had a pleasant experience with Livina throughout the process. She was very responsive."

Cons:

• "For the first few weeks I found it to be difficult getting in touch with Taylor Rose just to see how the progress was going with the conveyancing."